SmartKarrot

MARCH 23, 2023

Apply here: [link] Role: Customer Success Representative Location: Irvine, CA, United States (Remote) Organization: Vert Energy Group As a Customer Success Repreentative, you’ll bringing on new clients. Demonstrating our SaaS platform online. Control and monitor the onboarding of customers.

Customer Success 19

Customer Success Payments Underperforming Technical Team Payment Services 19

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. If a customer churns before the payback period is met, it’s a financial net loss.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

SmartKarrot

NOVEMBER 24, 2021

Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue.

Customer Success 19

Customer Success Sales Hiring Payment Methods Payments 19

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Provide mentoring and coaching to develop team members and support career growth.

Merchant Services 19

Merchant Services Customer Success Payment Services Sales Hiring 19

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Does it have to be in person? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise?

Scale 131

Scale SaaS Payments Sales Recruiting Payment Services 131

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Payments has been around for thousands of years. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide.

Scale 120

Scale Payment Services Payment Methods Sales Hiring 120

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SmartKarrot

MAY 12, 2021

Role: Director of Customer Success – Resware Location: Austin, TX, US Organization: Qualia As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team. Ensure a growing customer book month on month.

Payment Services 10

Payment Services Customer Success Payment Solutions Outsourced Development 10

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still.

Payment Methods 223

Payment Methods Merchant Services Scale Payments 223

SaaStr

OCTOBER 10, 2019

They require information to do a better job and customers, they are not always happy and not always incentivized to provide that information. So you can create this online interactions that are amazingly beautiful without any need for codes and without any, let’s say, true design education. Christoph Janz: Thank you.

Scale 140

Scale Scaling Payment Methods SaaS Payments 140

SaaStr

AUGUST 9, 2019

What is the right way for startup founders to address sales rep onboarding? When should one look to hire their first customer success reps? I know there’s everything written about how 57% or 68% of the buyer journey is done before they engage a salesperson because so many people are researching online.

SaaS Payments 135

SaaS Payments Cloud Technical Review Scale 135

Sales Hacker

AUGUST 7, 2020

Leadership. Customer Success. Leadership. The Exceptional Leadership Institute for Women. Onboarding & Enablement Manager – Solutions Engineering. Head of Sales and Customer Success. Vice President of Payments Products UK. Sales Development. Sales Growth. Sales Enablement.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

yoursales

JANUARY 28, 2022

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Upland Altify - Helping companies to generate value with every customer interaction. vidREACH.io - Personal, Video-powered Email Outreach.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

yoursales

JANUARY 29, 2021

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Also we're seeing early success with this non-suite player's ability to act as a suite as part of a workflow using Zapier. Streak – CRM for Gmail.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

yoursales

DECEMBER 23, 2019

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Also we’re seeing early success with this non-suite player’s ability to act as a suite as part of a workflow using Zapier.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

DECEMBER 23, 2019

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Also we’re seeing early success with this non-suite player’s ability to act as a suite as part of a workflow using Zapier.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

DECEMBER 12, 2018

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Also we’re seeing early success with this non-suite player’s ability to act as a suite as part of a workflow using Zapier.

Scale 99

Scale Payment Methods Payment Solutions Sales Recruiting 99

Sales Hacker

NOVEMBER 15, 2017

Account Based Marketing (ABM) is a strategic framework that engages qualified individual prospects or customer accounts as unique markets in themselves, worthy of focused, hyper-personalized treatment by sales, marketing and other teams. . Customer Relationship Management. Customer Success. Channel Partner.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

SaaStr

MAY 16, 2019

I’m Romain, I’m the founder of Gorgias, and so today we’re going to talk about how to get a thousand customers using data. We are a customer service platform for e-commerce websites, and one of the things we try to do is to automate customer support. You want to assign the leads to the right person.

Merchant Services 166

Merchant Services Payment Methods Data Sales Hiring 166

SaaStr

MAY 14, 2023

You have a presentation online that’s called Unsexy, which you’ll have to explain to me later. Today, we have displayed the enterprise prices on the website today, very transparent. We didn’t have the trust from the customer, but really only one customer at a time in the beginning. Nick : Pretty good?

Sales Hiring 258

Sales Hiring Sales Recruiting Scale Payment Methods 258

Incredo

NOVEMBER 1, 2019

The self-service sales model is thus all about low-priced products accompanied by a fully automated customer journey. Most commonly, startups that employ it sell their products completely via ecommerce, so that they can remain focused on quality of the product and design. Focus: Product and Customer Journey.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaSX

JULY 26, 2020

This is a dedicated role that helps distribute product knowledge across a fast-scaling sales and customer success team. If you have a simple product to set up and use, that customers buy with minimal sales & CS interaction, you don’t need this role. Reports into: Sales leadership or sales operations. Contract manager.

Sales Recruiting 64

Sales Recruiting Technical Review Scale Startup 64

SaaStr

NOVEMBER 21, 2020

How should startups decide which customer segment to focus on? * What is the right way to onboard them? I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. My account runs my website.

SaaS Payments 277

SaaS Payments Scale Payment Services Payment Solutions 277

SaaStr

SEPTEMBER 13, 2020

If you look back on February 5th, 2019, which was the SaaStr Annual, hopefully many of you were there in person, we gave the state of the cloud presentation and talked about the power of the industry, and the power that’s been building in terms of market capitalization of just the public cloud companies and what they show.

Sales Hiring 170

Sales Hiring Scale Payments Cloud 170

SaaStr

JUNE 16, 2020

Companies were very focused on customer success, retaining existing customers just checking in, seeing how customers were doing, assessing the health of the business, assessing the health of their own employees, really focusing on upsell, closing existing deals, and not as much focusing on top of the funnel.

Sales Hiring 165

Sales Hiring Scale SaaS Payments Payment Services 165

BrightBack

AUGUST 19, 2019

That means the sales organization must most likely be retrained to make sure customers buy and are successful for 6-18 months. Leadership in sales, marketing and beyond must be motivated and incentivized to optimize the entire customer lifecycle – not just to close new bookings or upsells and renewals.

Retention 55

Retention Underperforming Technical Team Strategy SaaS Payments 55

SaaStr

AUGUST 27, 2019

As each of you have likely personally experienced, whether you’re a founder on sales, with each compensation lever you pull, there are inevitably behaviors on the sales team that get pushed. Originally we started thinking about our sales in terms of logo acquisition, because we’re looking for reference-able customers.

Sales Recruiting 135

Sales Recruiting Sales Hiring Scale Sales 135

ChurnZero

JULY 24, 2020

Customer Success as an Agent of Change: Why Trust Matters. Customer Success is often the conduit for change – whether you’re getting a customer to adopt your product, change their existing processes, test an untried strategy, or expand their account. 7 Customer Success Trust-Building Tactics.

Payment Methods 59

Payment Methods Payments Payment Services SaaS Payments 59

SaaStr

OCTOBER 4, 2019

How does leadership change for Jesse in the face of scale? How does Jesse think about scaling humanity and the personal touch with the scaling of his leadership? Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision.

Scale 123

Scale SaaS Payments SMB Sales Hiring 123