CustomerSuccessBox

FEBRUARY 28, 2022

Snowflake is a cloud platform that abolishes the need for an individual data warehouse system allowing secure sharing of the data which eliminates the setting up of huge hardware and software systems with the ETL solutions. What’s unique about their proposition is, “How much customers consume and they only pay for it”.

Retention 52

Retention SaaS Payments Payments Payment Methods 52

Upscope

JANUARY 23, 2021

You can go slightly crazy figuring out how to onboard and train employees and customers on software because it requires swimming through lots of abbreviations like DAP, LMS, Internal KB, as well as help centre, customer knowledge base, and corporate Wiki. What training and onboarding problems does software create?

Software Review 52

Software Review Onboarding Software Systems Review 52

User Pilot

MAY 16, 2023

For example, if your product is a project management tool, like Asana, you could charge your customer per the number of team seats or active projects, but not by the time they spend inside the product. However, for an AI meeting assistant software, like Sembly AI, charging per minute makes perfect sense.

Metrics 98

Metrics Customer Lifetime Value SaaS Pricing 98

SmartKarrot

SEPTEMBER 25, 2020

But with the help of AI, HubSpot not only helps the teams with clean and organized databases but also better optimization of content with respect to the customer base. The web-based software development version control and project collaboration platform, GitHub uses the SaaS model of delivery. This is where AI helps it. Salesforce.

AI 8

AI Artificial Intelligence SaaS Cybersecurity 8

SmartKarrot

SEPTEMBER 25, 2020

But with the help of AI, HubSpot not only helps the teams with clean and organized databases but also better optimization of content with respect to the customer base. The web-based software development version control and project collaboration platform, GitHub uses the SaaS model of delivery. This is where AI helps it. Salesforce.

AI 8

AI Artificial Intelligence SaaS Cybersecurity 8

SaaStr

JANUARY 31, 2020

So tell me, how did you make your way into what we both know to be the wonderful world of SaaS and also come to found the game changer of identity management in Auth0? I learned everything that needs to be learned, really, about building a big software company, a global company. It’s interesting.

Scale 179

Scale Sales Hiring Pricing Leadership 179

OpenView Labs

NOVEMBER 13, 2019

I co-authored a couple of books about modern identity management, which we published in 2009 and 2011. The experience made it really clear to me that the issue of identity was getting bigger and becoming more complex as emerging technologies created new scenarios and needs. It has a lot to do with putting customer success first.

Development 40

Development Technical Review Software Review Sales Hiring 40