OPEXEngine

JANUARY 17, 2020

Customer support. Cloud operations / Platform Maintenance. A review of 18 public companies confirms that employee activities included in COGs are for customer support and for platform operations. The development environment is a much lower percent of the total expense but it is significant enough to matter.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

SmartKarrot

MARCH 18, 2021

Role: Director of Customer Success Location: Greater Minneapolis-St. Apply here: [link] Role: Director of Customer Success – Life Sciences Location: Remote, Mountain View, CA Organization: Egnyte As a Director of Customer Success, you will engage with Egnyte’s Life Sciences Customers.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

User Pilot

JANUARY 26, 2021

For example: customer testimonials from the sales and customer success teams. Once you map out your unique customer journey, you can decide on what stages and touchpoints you want to analyze. Most SaaS customers expect next-level customer support any-time they run into an issue with a product.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

SmartKarrot

JULY 14, 2023

The solution is primarily popular in areas such as finance, human resource, customer support, and sales. The use of RPA and AI makes UiPath popular among its competition, as it can intuitively learn, adapt, and operate many such tasks. Through ServiceNow, customers can also verify their audit processes.

compliance 10

compliance Scale Enterprise Finance 10

SmartKarrot

AUGUST 5, 2021

Product Operations is a strategic function that aims to streamline communication processes among product managers and engineers by integrating data and technology. Products can be software, hardware, or even services. In the software industry, product operation represents one of many cross-functional aspects of managing products.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

Point Nine Land

APRIL 21, 2021

How to efficiently collect feedback from customer-facing teams? As your company grows, the customer facing teams (sales, customer support, customer success,…) are growing and the number of questions flowing to the product teams is growing: Is it possible to do this? How is it working?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52