Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. That experience led to his bestselling book, The Sales Acceleration Formula. I just don’t think sales have anything to do with product-market fit. A data-driven framework for scaling.

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

User Pilot

NOVEMBER 5, 2023

Overall, customer value management can make your product more competitive. Marketing teams that understand what customers value can target them more accurately with marketing campaigns that truly resonate. Sales reps can use the knowledge to shift sales negotiations from price to value.

Management 90

Management Scale Customer Lifetime Value SaaS 90

User Pilot

APRIL 19, 2024

For a 360 view of your market trends, combine both techniques – exploratory primary research and secondary channels of inquiry. To make the most of secondary market research, it’s important to analyze summarized data to identify trends, rely on reputable sources for accurate data, and remain unbiased in data collection methods.

Market Research 52

Market Research Sales Recruiting Marketing Underperforming Technical Team 52

User Pilot

MAY 20, 2024

Chatbots can deal with customer queries 3x times faster , which considerably reduces waiting time and the disruption to their work. How to improve customer retention: Userpilot resource center. How to improve customer retention: Userpilot’s Product Rantz newsletter. Custom analytics dashboards. Feature and event tracking.

Retention 98

Retention Strategy Sales Recruiting Scale 98

CustomerSuccessBox

MAY 9, 2022

Customers are the lifeblood of any company, therefore having a clear picture of its revenue activities is critical for expansion. The third component is a set of KPIs that monitor the performance of their own teams since most heads of CS also have functional responsibility for post-sales customer-facing functions.

Customer Success 52

Customer Success Sales Recruiting Outsourced Development Customer Lifetime Value 52

SmartKarrot

JUNE 16, 2021

Role: Customer Success Director Location: Waltham, MA, US Organization: Evolv Technology As a Customer Success Director, you will attract, hire, coach, and retain the highest quality customer success managers. Identify expansion opportunities and partner with sales to successfully close such opportunities.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Technical Review 10