OPEXEngine

SEPTEMBER 9, 2021

From variations on the subscription model itself, to inbound marketing or product led growth, account based sales models and Customer Success organizations, the CFO is in the driver’s seat to guide the corporate vessel through evolving models and changing economics.

Benchmarks 52

Benchmarks Sales Hiring Headcount Customer Lifetime Value 52

InsightSquared

MAY 7, 2019

At the highest level, SaaS companies look at sales expense, headcount, sales productivity and SaaS metrics like: The cost of new customer acquisition (CAC). Customer lifetime value (CLV). Customer churn or retention rates. Typical SaaS Sales Metrics.

Scale 102

Scale Sales Hiring Metrics Sales 102

CustomerSuccessBox

DECEMBER 14, 2021

Many B2B SaaS companies continue to increase their profits by not only acquiring new customers but also by growing existing customers. Well, how can you grow your business through current customers? By increasing net dollar per customer through expansion revenue. That’s the beauty of the subscription economy.

Customer Success 52

Customer Success Customer Lifetime Value Headcount Retention 52

ChurnZero

NOVEMBER 16, 2018

The Subscription Model Gives Power to the Customer = Power to Customer Success. It’s time to change our thinking to growing customer lifetime value #PulseEurope2018 #customersuccess pic.twitter.com/yEosP7fhkj. Always revisit your customer segmentation. How to Scale without Scaling Headcount.

Customer Success 49

Customer Success Scale Headcount Sales Hiring 49

SmartKarrot

DECEMBER 18, 2020

This customer service trend will pick up drastically for the next year. #4 But instead of spending money on increased headcount, companies are planning to spend heavily on technology. With increased spending, companies are able to automate their customer service efforts. 4 Increased spending on technology.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

This customer service trend will pick up drastically for the next year. #4 But instead of spending money on increased headcount, companies are planning to spend heavily on technology. With increased spending, companies are able to automate their customer service efforts. 4 Increased spending on technology.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

Totango

FEBRUARY 21, 2020

As the digitization of the marketplace reaches near-saturation, organizations will compete for customers based on value derived—and this will be driven by customer success. Customer success and retention have therefore become critical to achieving maximum customer lifetime value.

Customer Success 83

Customer Success Trends Scale Customer Lifetime Value 83