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Top 10 Customer Service Trends for 2021

SmartKarrot

The time period for which the customers have to wait to get answered is reducing considerably. Features like chatbot are hitting the marketplace quite effectively and companies are adapting fast to this new way of customer interaction. Not only that, they are also helpful in reducing the manpower required for the customer care.

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Top 10 Customer Service Trends for 2021

SmartKarrot

The time period for which the customers have to wait to get answered is reducing considerably. Features like chatbot are hitting the marketplace quite effectively and companies are adapting fast to this new way of customer interaction. Not only that, they are also helpful in reducing the manpower required for the customer care.

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We Haven’t Hit Peak SaaS

Hitenism

In 2014, Mixpanel’s Series B pitch deck spelled out the company’s expansion plans over the next two years: 3x sales headcount and rapidly race towards distribution. Double headcount every 6-9 months. We often associate SaaS with the standard 30-day trial feeding into a recurring subscription.

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