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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

Before hiring, assess your current needs and hire as your company grows. This model contrasts the traditional—and outdated—model where users purchase and install software on their computers or servers. Before the hiring process, take some time to decide on your current needs and hire as your company grows.

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Making the jump from Customer Success to CEO with FranConnect’s Gabby Wong

ChurnZero

More and more people are hiring leaders, not for past experience, but for capability and capacity. You all have the best experience in solving the hardest problems; I can tell you that. We go extensively into the customer experience. We hire a third-party firm. They give us NPS goals. We dig deep into the NPS.

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SaaStr Podcasts for the Week with Crossbeam and Podium – January 10, 2020

SaaStr

Before that Bob co-founded RJ Metrics, where he built a global base of online retailers leading to their acquisition by Magento Commerce in 2016. What were the core mistakes that he made with RJ Metrics? How does Bob think about when is the right time to hire a Head of Partnerships? Loving our podcast content?

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How 13 SaaS Companies Use Community Marketing to Grow

Natalia Luneva

Of course, our team is involved to an extent, and we have an external part-time moderator for support. 5 Sebastian Schaeffer, CTO at dofollow.io (B2B PR SaaS) says: “ Our community is primarily on Facebook and Linkedin and it has been live for over a year. My main metric for success is engagement.

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Chief Product Officer (CPO): The Complete Guide to This Key Role

SmartKarrot

What makes a chief product officer (CPO) different from a CTO or a VP in the product department. Keep in mind that Chief Product Officers (CPO) are different from Chief Technology Officers (CTO) and Chief Marketing Officers (CMO). A CTO is one who investigates the product development aspect. Like what you are reading?

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Top Global SaaS Trends You Should Know with Google Cloud and Zenoss (Video + Transcript)

SaaStr

And so we actually had to make some major adjustments and look for an alternative way to deliver the software which clearly meant that we needed to move to the cloud full-time. Do you have a great user experience for my workforce, my IT ops, and possibly up-and-coming dev ops teams. How can you automate?

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Product-Led Growth (PLG) For Startups

Mucker Capital

Obviously if you target enterprise customers, you usually have a very large ACV (Annual Contract Value) and the product usually is complex. We talk about using the product complexity, your target customer size, your contract value, and whether there's individual use case–those four things--to help you decide if PLG is a fit.

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