SaaStr
JULY 23, 2021
Brian Peterson, CTO @ Dialpad. Dave Walters, CTO, Hired. Christa Diaz, Senior Director, Customer Success, Hired. Amy Pisano, CRO, Hired. Jenn Knight, Co-Founder, CTO, AgentSync. Suzanne Xie, Head of Invoicing @ Stripe. Zach Kitschke, CMO, Canva. Zeb Evans, Founder & CEO, ClickUp.
User Pilot
JULY 27, 2023
Before hiring, assess your current needs and hire as your company grows. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles.
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OpenView Labs
OCTOBER 11, 2019
At Hired, we started out with a transactional model that was—at the time—a super disruptive approach and one of our key differentiators. After a few years, however, we realized that a subscription model would deliver more value for us and for our users. Customers called us.
ProfitWell
DECEMBER 6, 2019
Your top subscription news. What about the ROI of spending time with your family, friends, or kids? That’s what David Apple—customer success and sales guru at Notion— is asking. Along with: What’s the ROI of your customer success manager? How many CSMs should you hire? Your mom has an ROI.
Intercom, Inc.
JANUARY 5, 2022
Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. That saves everyone time, and it results in lower-priced audits. So we’re hiring across the board, all departments.
SaaStr
APRIL 4, 2019
Megan Leuders: And when you were talking to CEOs and CTOs today, what do you believe is the biggest technology challenge that they are facing as a SaaS company? What is their biggest challenge and what should they be focused on, whether they’re a CEO or a CTO, what would you say they should be focused on today?
SaaStr
SEPTEMBER 24, 2021
Christine Spang, Co-Founder and CTO @ Nylas. Dave Walters, CTO @ Hired. Christa Diaz, Senior Director, Customer Success @ Hired. Jenn Knight, Co-Founder, CTO @ AgentSync. Suzanne Xie, Head of Invoicing @ Stripe. Maya Colato VP of Customer Experience @ Mapistry. John Jahnke, CEO, Tackle.
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