Remove CTO Hire Remove Customer Success Remove Investment Remove Leadership
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What Order Should You Hire Your Management Team In?

SaaStr

IME, rough order to make hires in: VPM: $0.2m Enough to invest, but not enough to go crazy with. He asked which to hire first. If you have a few nickels in the bank, and you somehow find a great VP a half stage or even full stage early, just hire her. Hiring is so hard as it is. Make the hire now.

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10 Things That Would Have Helped Me Go From $1m to $10m Faster with Less Stress

SaaStr

These are all full-time jobs by $1m ARR. Fixing it yourself becomes the biggest time sink and excuse for not hiring there is. You end up spending all your time backfilling roles you should have hired. And even worse, you often sort of give up trying to make the hire. Less and you under-invest.

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Making the jump from Customer Success to CEO with FranConnect’s Gabby Wong

ChurnZero

However, given her CS background, Gabby never envisioned herself becoming a CEO, as she explained during her keynote session, “ The new ‘C’ in CEO ” at ChurnZero’s Customer Success Leadership Summit, BIG RYG. I put all that together, and that’s the customer value. I just don’t.

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2021 in conversation: Learnings from the podcast

Intercom, Inc.

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

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What's the ROI of your mom?

ProfitWell

What’s the return on investment of your mom? What about the ROI of spending time with your family, friends, or kids? That’s what David Apple—customer success and sales guru at Notion— is asking. Along with: What’s the ROI of your customer success manager? How many CSMs should you hire? Weekend Wisdom.

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Chief Product Officer (CPO): The Complete Guide to This Key Role

SmartKarrot

What makes a chief product officer (CPO) different from a CTO or a VP in the product department. The compelling need to empower customers more than ever has led to organisations build and respond with specialists. A CTO is one who investigates the product development aspect. A CPO is one who makes all the ‘product’ decisions.

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Quality of Life: What Does It Mean For A Start-Up?

SaaStr

Investing at a breathtaking pace. And he made an observation to me that I’d been thinking about for a very long time, but didn’t know how to express. In my first start-up as a founder, I had a great CTO and VPE and a pretty darn good VP Ops from the very beginning. 20×7, near as I can tell.