SaaStr

AUGUST 5, 2019

And while every company is different, I do firmly believe that the ideas and constructs that I’m about to present might be applicable to some, if not all of you, trying to build a SaaS companies. So all these construction, CIOs would talk to each other, they’d go, “Oh, hey, are you doing the same thing?

Sales Recruiting 163

Sales Recruiting Construction Scale SaaS 163

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Outlining risks is a constructive and formal way to elevate concerns that are preventing the customer from realizing the full business outcome they are looking for.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

SmartKarrot

FEBRUARY 10, 2021

Be a dedicated point of contact for strategy, product training, and non-technical support questions. Constructively operate as part of a wider, cross-functional team to ensure the success of every customer. Build strong relationships with your customers as a trusted advisor. Apply here: [link].

Customer Success 10

Customer Success Construction Technical Support Consulting 10

SaaStr

JANUARY 31, 2020

In general, people want to pay you for the value that they get so you can have a very open constructive conversation with your customers about pricing and why it’s working, why it’s not working for you and what are the changes that you need to make. So number one is experimentation and try new things.

Scale 167

Scale Sales Hiring Pricing Leadership 167

SmartKarrot

SEPTEMBER 24, 2020

They would not only be felt heard but also realize that your organization is open for constructive criticism. You need to consult with your technical support team or your manager to bring changes to your product features. Thanking them for bringing this issue to their notice would help them a lot in getting calm.

Outsourcing Services 10

Outsourcing Services Customer Success Consulting Construction 10

SmartKarrot

SEPTEMBER 24, 2020

After the construction, the builder sells the apartment to different customers. It is not just limited to the technical support team, but spans over all other touchpoints. To understand the SaaS business growth, let’s take a quick look at the SaaS history through this analogy. Imagine a gated society of thousand apartments.

Customer Success 10

Customer Success SaaS Payments Scale Business 10

SaaStr

OCTOBER 4, 2019

Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. As you said, if you push back, given the end user won’t benefit from that change, how does one push back politely and constructively? When do they start to arise?

Scale 118

Scale SaaS Payments SMB Sales Hiring 118