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Understanding the Joint Success Plan: A Tool for Outcome-Based Customer Success Management

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JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Enable field managers to control hiring processes while maintaining compliance. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

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SaaStr Podcasts for the Week with Auth0 and CircleCI — January 31, 2020

SaaStr

JANUARY 31, 2020

In general, people want to pay you for the value that they get so you can have a very open constructive conversation with your customers about pricing and why it’s working, why it’s not working for you and what are the changes that you need to make. So number one is experimentation and try new things.

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