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6 Customer Success Mistakes that Leaders make

CustomerSuccessBox

While scaling Customer Success, leaders are prone to make some common mistakes based on their presumptions. So to make your lives easier and help you better implement and scale Customer Success here are 6 Customer Success mistakes that leaders make: . Can a software developer do sales?

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Scaling a SaaS Startup to $1B+ ARR: Insights from UiPath’s CEO and Founder (Podcast +Video)

SaaStr

Ten years ago, no one would have guessed Europe would generate the largest software IPO globally, yet UiPath has done it, and net retention is 144%. At SaaStr Europa, UiPath’s Dines shared five insights from growing a company from nothing, so other founders can learn what it takes to scale a SaaS startup to $1B+ ARR.

Scale 209
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11 proven, DevOps best-practices for continuous improvement

Audacix

DevOps is really a set of ideas and practices that emphasise a culture and environment where building, testing, and releasing software can happen rapidly, frequently, and more reliably. DevOps best practices that will help you to run your software development projects smoothly. Help team members find mentors they can trust.

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The Evolving Role of the CEO: As a Company Scales, How Your Job Changes (Video + Transcript)

SaaStr

It’s about the people you bring into the organization, that culture and that’s what’s going to take you from kind of the zero to one to like a scaling company. How are you trying to scale it? Justin Kan : I just realized this talk is called The Evolving Role of the CEO, As A Company Scales, How Your Job Changes.

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SaaStr Podcast #218: Twilio Founder, Jeff Lawson & SendGrid CEO, Sameer Dholakia on Why Developer First Is A Maturation In The Supply Chain Of Software

SaaStr

Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business. How do Jeff and Sameer think about what what truly special leadership looks like today? Really quickly, I am a software developer and I’d started multiple companies before Twilio.

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“5 Dos and Dont’s Lessons From My Bootstrapping Days” Wrike Founder and CEO Andrew Filev (Video + Transcript)

SaaStr

When you’re running something at scale, at least 70% of that work is repeatable. And then the other lesson from there, a little bit of a counter lesson is that you should think if you’re building the business at scale. Once you grow to a certain scale and size, then partnerships are extremely important.