Tom Tunguz

MAY 8, 2018

The habits formed from 17 years of schooling and a 100 point scale run deep. The company leadership set corporate OKRs. Second, the OKR construct reinforced greater ambition. “Even better if you have a moonshot goal in there, with a 5% likelihood of success.” Several years later, I found myself writing them.

Scale 114

Scale Construction Leadership Startup 114

Intercom, Inc.

NOVEMBER 17, 2020

Sometimes this focus on solving customer problems means we make simpler engineering decisions up front, in the knowledge that those decisions won’t scale forever and that we’ll need to revisit them in the future. This was a huge undertaking that required not just technical skill, but also organizational flexibility. Testing our hypotheses.

Engineering 151

Engineering Outsourced Development Benchmarks Scaling 151

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

OpenView Labs

DECEMBER 8, 2020

According to First Round’s 2019 State of Startups report , sales leadership is the most difficult hire to make. Know how to construct a hiring process that works well. That’s the opposite of scaling efficiently. More leadership advice. Image: State of Startups. And with sales being a top priority for founders….

Sales Hiring 81

Sales Hiring Sales Recruiting Scale Sales 81

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Yes, it does not scale, but the beauty is the product. How do you think about customers scaling out of that bracket and churn as a result?

Scale 125

Scale SaaS Payments Sales Recruiting Payment Services 125

CustomerSuccessBox

MAY 23, 2022

The need to strategize for scale Key talent management for the next 3 years 6. This will ensure constructive and better conversations with their clients. They can add a lot of value to the efforts of senior leadership as well as to scale. Project leadership. Analytical Thinking; Solving large scale problems.

Customer Success 52

Customer Success Scale Leadership Artificial Intelligence 52

Sales Hacker

NOVEMBER 16, 2021

Making gender in leadership a less controversial topic [22:45]. We analyze insights at scale. I started building things on the side, like a nutrition app, construction software, a video platform for mothers. Making gender in leadership a less controversial topic [22:45]. We need to actively foster women in leadership.

Scale 95

Scale Leadership Construction Sales 95

A Smart Bear

JANUARY 4, 2018

We just announced a few more things. Late last year we passed $100M in annual recurring revenue. Period, full-stop. And everyone else at WP Engine would tell you the same thing.

Engineering 70

Engineering Investment Revenue Technical Review 70

SaaStr

JANUARY 26, 2023

With this information, teams can construct a bespoke brand strategy for their ideal customer. Off-page SEO: Off-page SEO has the potential to be highly effective but is notoriously difficult to scale since control is out of one’s hands. Marketing teams can scale up SEO-optimized content infinitely.

Scale 37

Scale Entertainment Marketing Construction 37

CustomerSuccessBox

DECEMBER 12, 2019

While scaling Customer Success, leaders are prone to make some common mistakes based on their presumptions. So to make your lives easier and help you better implement and scale Customer Success here are 6 Customer Success mistakes that leaders make: . First of all customer success is a long term game.

Customer Success 59

Customer Success Sales Hiring Scale Underperforming Technical Team 59

Sales Hacker

MARCH 30, 2021

Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. Scaling sales during the pandemic. Scaling Up During The Pandemic [11:40]. I got the itch again and looked for companies with the ability to scale. We’re on iTunes.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

OpenView Labs

MARCH 27, 2019

Scaling and hiring are the top concerns we hear from both our portfolio leaders and the broader tech community. Who do you need to hire now to continue to scale the business? To have something in place to manage the process is crucial as your business rapidly scales. “An Hiring can be daunting in a rapidly growing startup.

Sales Recruiting 56

Sales Recruiting Sales Hiring Scale Interviewing 56

SaaStr

JUNE 14, 2023

At SaaStr Europa, UiPath’s Dines shared five insights from growing a company from nothing, so other founders can learn what it takes to scale a SaaS startup to $1B+ ARR. Finally, he understood what was needed to scale a business. This capability is essential for developing a constructive team atmosphere.

Scale 189

Scale Artificial Intelligence Technical Review Software Review 189

OpenView Labs

JANUARY 8, 2021

“‘Tell me about the last piece of constructive feedback you received and what you did with that feedback.’. Many team members struggle to think ahead about scaling challenges and what to do next. The 4 Leadership Practices of Exceptional CEOs. Leandra Fishman, Chief Revenue Officer at Intercom.

Interviewing 75

Interviewing Underperforming Technical Team SaaS Scale 75

ProfitWell

NOVEMBER 25, 2019

This means each employee has to be a culture fit as well as a technical fit for the company, which makes hiring and scaling your team more difficult. Leadership teams need to be more strategic with their input and messaging to maintain control of the company narrative; otherwise, there’s potential for miscommunication and confusion.

Business Model 72

Business Model Technical Advisors Business Scale 72

ChurnZero

MARCH 25, 2022

Debrief internally and schedule a future leadership touchpoint. Debrief internally and schedule a future leadership touchpoint. As the team member most involved in the process, they should have constructive opinions on what worked and what didn’t. Create a transition plan. Execute the plan and schedule introductions.

Systems Review 98

Systems Review Customer Success Leadership Construction 98

Intercom, Inc.

MAY 24, 2022

It’s important to be able to recognize when a situation might just call for constructive feedback, and not mentorship at all. “We sometimes turn to a mentor because we’ve identified a problem or some way we can grow, but we’re not currently receiving the feedback we need to improve”. Looking for a new challenge?

Underperforming Technical Team 118

Underperforming Technical Team Construction Development Education 118

OpenView Labs

OCTOBER 26, 2021

The exciting thing about prototypes is that large-scale experiments can be built through open-source projects , which companies like Netflix and Linkedin will do as a strategic way of recruiting top talent. . If none exist, pick a price where the scaling mechanism is clearly tied to the buyer’s perception of value.

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Marketing 82

Audacix

JULY 18, 2022

Cross-team sharing is key to scaling DevOps effectiveness Do you have sharing, caring team members? Talk to the people at the DevOps coalface Senior leadership in large and small organisations often fails to comprehend the nature and scale of the challenges and frustrations faced by those at the coalface.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

SaaStr

FEBRUARY 8, 2019

Finally before YesWare, she was VP of Sales @ Engine Yard, where she tripled monthly recurring revenue, over course of 3+ year tenure, in 3 key leadership roles. Having led and scaled numerous sales teams, does Bridget agree the best sales reps are outgoing and extroverted? I really do so appreciate that. But enough from me.

Sales Hiring 113

Sales Hiring Scale Sales SMB 113

SaaSX

MAY 21, 2020

As legend has it, OKRs originated during Andy Grove’s leadership reign at Intel. OKRs help everyone focus on the most important initiatives and in that way help staff to be accountable to themselves, their peers, and to leadership. But that’s a topic for another blog post! Where did OKRs come from? Example Company OKR.

Systems Review 59

Systems Review Leadership Scale B2C 59

Sales Hacker

SEPTEMBER 2, 2019

Taking Your Venture to Scale [29:48]. Our second sponsor is Outreach , the leading sales engagement platform that enables sales reps to humanize their communications at scale, from automating the soul-sucking manual work that eats up selling time to providing action-oriented tips on what communications are working best.

Scale 55

Scale Sales Hiring Venture Capital Finance 55

SaaStr

MARCH 12, 2019

Where does Erica often see founders make mistakes with this scaling? With the scaling of departments and teams, what has Erica seen work really well when it comes to making cross-functional teams communicate really well? How does Erica ensure the team are still in the trenches with the clients despite the scaling?

Scale 155

Scale Enterprise Scaling Sales Hiring 155

SmartKarrot

APRIL 14, 2023

Setting SMART goals, providing constructive feedback, and conducting performance reviews are all essential components of effective performance management. According to management consultant Peter Drucker, “Management is doing things right; leadership is doing the right things.” Ascertain them now.

Management 10

Management Technical Review Underperforming Technical Team Scale 10

Sales Hacker

JUNE 3, 2019

The leadership skills you learn right out of school. Deciding whether to put someone in a leadership position or a contributor position. And there are a few more people that are really interested in leadership, but we don’t have a job available for them yet. The leadership skills you learn right out of school.

Construction 60

Construction Scale Sales Hiring Leadership 60

Sales Hacker

DECEMBER 1, 2020

Jake is an interesting guy with a lot of really interesting ideas about brands and about scaling organizations. The 6sense account engagement platform, uncovers and analyzes buyer intent at scale. We help operationalize and scale that methodology. At Pendo that meant a lot of thought leadership, a lot of category creation work.

VP of Engineering 63

VP of Engineering Branding Scale Marketing 63

OPEXEngine

MAY 19, 2020

They cut R&D across the board, scaled back on sales and marketing activities, laid off valuable talent and ruled out acquisitions. These range from investing for leadership based on a superior strategic and financial position, to readying a weak company for sale. Identify M&A targets early. Manage costs, now.

Scale 59

Scale Strategy Technical Review Acquisition 59

A Smart Bear

FEBRUARY 26, 2019

A lot of businesses aren’t profitable even at scale. Or you can start selling to enterprise — nothing wrong with that — but then your high cost-basis of marketing, sales, and service will not scale downward. Founders are caught by surprise by the scaling phase. That’s fine if you don’t wish to scale.

Underperforming Technical Team 64

Underperforming Technical Team Scale Sales Hiring Startup 64

SaaStr

OCTOBER 3, 2023

Achieving Enterprise Repeatability — A revenue enablement team is critical for codifying success and using teaching methods to onboard and scale teams across your revenue functions during stage three. Thought Leadership (Tl) The next perspective on “why change” is insights and expertise in the form of thought leadership.

Enterprise 210

Enterprise B2B Scale SMB 210

SaaStr

JULY 1, 2021

PlanGrid builds beautiful, simple software for the construction industry. Then trying to maintain that as we scale is always the challenge. Josh : I made probably the first 50, 60 offers in the company personally, and that does not scale. By the time we get to 100, 200 people, that doesn’t scale.

VP of Engineering 244

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 244

Andreessen Horowitz

OCTOBER 16, 2023

They become all about sales and learning sales and scaling sales. Then after pre-product-market fit, the challenge becomes about selling and scaling sales organizations. Peter: Well, a lot of us start our careers as engineers, and a lot of our construction of a business is around the features, and around what the product does.

Product Marketing 76

Product Marketing Scale Sales Hiring Sales Recruiting 76

SaaStr

MARCH 5, 2019

Those things actually should be constructed and collaborated and changed in dynamic where everybody can see them. Jason Lemkin : So I guess maybe the learning, which I still think about it, is that trust scale. Even at Atlassian’s scale, resources are finite. And we’ll lead by example. Jay Simons : Correct.

Scale 145

Scale Scaling VP of Engineering Sales Hiring 145

SaaStr

JANUARY 10, 2020

At what scale does that become impossible? It’s that you should constructively build a team that’s going to be like assembling the Avengers where any one of them by themselves has amazing superpowers, but it’s the entire squad together that is going to save the world. Why is this? What are the drivers of its death?

Sales Hiring 131

Sales Hiring Scale Outsourcing Services CTO Hire 131

Sales Hacker

SEPTEMBER 23, 2019

If you missed episode 75, check it out here: 3-Layer Approach to Stage-Appropriate Leadership w/ Jason Holmes. Sam Jacobs: What is the role of sales in this construct (A), and then (B) is it the same profile of person as it would be at a more traditional outbound B2B enterprise sales solution? What You’ll Learn. Outreach has your back.

VP of Engineering 52

VP of Engineering Sales Recruiting Sales Hiring Scale 52

SaaStr

MARCH 5, 2019

Those things actually should be constructed and collaborated and changed in dynamic where everybody can see them. Jason Lemkin : So I guess maybe the learning, which I still think about it, is that trust scale. Even at Atlassian’s scale, resources are finite. And we’ll lead by example. Jay Simons : Correct.

Scale 134

Scale Scaling VP of Engineering Sales Hiring 134

Andreessen Horowitz

MARCH 5, 2024

Fast forward now, you know, to even when we started Anduril, it was still hard to imagine that you could have new entrants doing anything large and at scale, new companies working on weapons. in a leadership position on this, establishing norms, establishing ethics is absolutely critical. It was just sort of scratching at the surface.

Technology 75

Technology Scale Innovation Government 75

SaaStr

DECEMBER 31, 2019

And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. But Twitter is pretty much free and people are really honest with their opinions, especially their constructive criticism. Shanee : It’s a scale question. You can, that’s good too.

Enterprise 131

Enterprise Underperforming Technical Team Scale B2B 131