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Defining CSM-to-Account Ratios: A Lifecycle Design Approach

Valuize Consulting

Establishing effective yet efficient ratios requires aligning your CSM headcount with the mechanics of your customer lifecycle design including the definition of the CSM role in your company and the specific activities that achieve successful product adoption with your customers. Identify success stories to drive advocacy.

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The Secret to How Our Most Successful Customers Automate SaaSOps

BetterCloud

What are your rules around onboarding/offboarding, file sharing, lost devices , compliance , etc.? This might mean tweaking them as their companies grow, go public, undergo M&A , have new compliance requirements, etc. Would it save you headcount? To really do SaaSOps right, the first step is defining your SaaSOps policies.

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The Bar Has Gone Up: The New Era of HyperFunctional SaaS with Jason Lemkin

SaaStr

At a recent SaaStr Workshop Wednesday , held every Wednesday at 10 a.m. Security and compliance are strong, with Wiz turning down billions from Google. And we talked about security compliance. There is no downturn in security compliance. There is no downturn in security compliance. Is there a bubble?

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GTM 133: Build your AI Outbound Machine with ChatGPT | Jordan Crawford

Sales Hacker

Um, in the old world, you basically downloaded a list of accounts and those accounts had things like industry, employee, headcount, headquarters, founded date, you would then get a list of contacts. network performance issues, regulatory compliance, and infrastructure expansion challenges, which means these are segments, Scott.

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How Levelset scaled to $25M ARR, then sold for $500M

Sales Hacker

He embraced what he now calls micro-coachinggetting deep into the details of each deal, guiding reps through every stage, and ensuring full compliance with their new playbook. While aggressive hiring can be tempting, a learning from Levelsets growth was the importance of hiring for leverage, not headcount.

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