compliance Customer Support Underperforming Technical Team User Experience 
User Pilot
NOVEMBER 30, 2023
A market gap can be caused by missing functionality or poor user experience. Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. How do you tune in to what users are saying on the grapevine?
SaaStr
DECEMBER 23, 2020
How important a role does the press play in customer’s responses? How does Tamar structure the customer development process? Where do many people go wrong with customer discovery? What channels can teams put in place to have this real-time dialogue with their customers? What questions does she ask?
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Frontegg
JUNE 24, 2021
The public key is provided to the SaaS application or website, where the user account is actually being created. Opting for Passwordless Authentication can help you enforce enhanced security standards while also implementing an improved user experience (UX) to increase customer satisfaction. SecureAuth.
SaaStr
DECEMBER 31, 2019
She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.
Stax
FEBRUARY 19, 2024
Vertical SaaS solutions are tailored for specific industries, addressing niche needs with in-depth customization and compliance with industry standards. Horizontal SaaS refers to general-purpose software solutions that are applicable across industries and attract a diverse user base. What is Vertical SaaS?
Intercom, Inc.
DECEMBER 21, 2021
Later’s Farhan Virji on adapting B2C support strategies for B2B teams. On the surface, B2B customer support issues might look quite different from those of B2C. Webflow’s Maggie Hott on building a scalable sales team from the ground up. Calm’s Will Larson on how to build a technical leadership career.
User Pilot
MAY 12, 2024
TL;DR Mixpanel is a simple and powerful product analytics tool that allows product teams to track and analyze in-app product engagement. It allows your team to see every moment of the customer experience clearly, so you can make changes that work. Let’s dive in!
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