SaaStr
JANUARY 30, 2023
This insight led Deel to focus on solving payments and compliance. Delivering the best customer experience With the surge in inbound leads, the business was growing exponentially. Without headcount planning for the support team, the company’s response time and customer satisfaction scores dipped.
SaaStr
NOVEMBER 1, 2022
Often, founders are unsure about the headcount split between India and the US. Example 1: your retail customers may not want to be hosted on a certain cloud vendor. Example 2: Compliance and security norms change when you go to other geos. Putting yourself out there, even a little bit, helps. Scale brings new challenges.
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BetterCloud
NOVEMBER 4, 2021
Nominations came from internal IT colleagues, supervisors and direct reports, the SaaSOps Community , and BetterCloud customer success partners. She began her odyssey to her award by helping the company manage its 100%+ annual headcount growth by automating onboarding and offboarding. Ben Silber, the 2021 Security Specialist.
Sales Hacker
OCTOBER 2, 2020
A Sales Engagement platform is a technology platform that brings sales (and often customer success) activities under a single roof, allowing sales professionals to efficiently and effectively focus on selling. Conversational intelligence, forecasting, customer success and more will all ultimately live in one tool.
BetterCloud
APRIL 22, 2020
All of our best customers put a lot of thought into this step. What are your rules around onboarding/offboarding, file sharing, lost devices , compliance , etc.? This might mean tweaking them as their companies grow, go public, undergo M&A , have new compliance requirements, etc. Another customer, Excella Inc.,
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