Rapid response: How we fixed our on call process to avoid engineer burnout
Intercom, Inc.
APRIL 27, 2018
Back in the early days of Intercom, our CTO Ciaran was the entirety of the on call team, both in and out of the office. Soon after, new teams started building a lot of new features and services, and they assumed full on call responsibilities. The history of on call at Intercom. There were too many people on call at any moment.
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