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Rapid response: How we fixed our on call process to avoid engineer burnout

Intercom, Inc.

Back in the early days of Intercom, our CTO Ciaran was the entirety of the on call team, both in and out of the office. Soon after, new teams started building a lot of new features and services, and they assumed full on call responsibilities. The history of on call at Intercom. There were too many people on call at any moment.

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ISO 27001 Certification Costs Stressing You Out? Let’s Break it Down for You

Scytale

ISO 27001 stipulates specific requirements for establishing, maintaining, and improving an organization’s information security management system (ISMS). The preparation costs To obtain an ISO 27001 certification, your organization needs to implement an Information Security Management System (ISMS).

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SaaStr Podcast #394 with Sunil Dhaliwal and Jason Lemkin

SaaStr

What about, as someone who’s gone from your own solo GP fund in 2012 to a team, how does a founder think about a new partner? Because, on the one hand it’s exciting, and what I see a lot today is founders often bond with a new partner. If I get picked, do I want the more experienced partner, the new partner?

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PODCAST 131: Data, Set, Match: How to Build a Two-Sided Marketplace to Drive Revenue with Ryan Walsh

Sales Hacker

And most of our data now as a software company it’s because that’s my background, but you as a sales professional can go to RepVue and view detailed analytics about sales organizations related to compensation data. And where you were spot on is that this is not a review site. How many people are hitting quota?

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10 Companies Show you their Positioning Strategy for Marketing

Upscope

Positioning compensates for our over-communicated society by using an oversimplified message to cut through the clutter and get into the mind. My really crude definition : When I come across a new product I tend think "Wtf is this? Is sending and receiving mails a new shiny technology? Create a new category.

Strategy 128
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SaaStr Podcast #214: Erica Schultz, CRO @ New Relic on What It Takes To Successfully Scale Into Enterprise

SaaStr

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 210
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Simple Frameworks For Success (Full Video + Success)

OnStartups

Is your title CTO? Dharmesh: Yes, CTO. if I'm going to work on brand, I'm in there with the marketing team reviewing copy and going through the. And whether they start a new company or not, they sort of live as a user at the edge. Shaan: In your system preferences, I think you can turn down the mic-.