Neil Patel
APRIL 9, 2021
Everything we do involves measuring different metrics to see what works and what doesn’t. The industry insights section provides you with data on certain industries, such as healthcare and financial services. You need to know which metrics are important and how they translate into certain actions that get a result. Conclusion.
SmartKarrot
DECEMBER 18, 2020
As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. 1 More control over metrics to measure ROI.
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SmartKarrot
DECEMBER 18, 2020
As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. 1 More control over metrics to measure ROI.
SaaStr
JANUARY 28, 2020
Our monthly self-service churn went from like 3% to like 9%, right? And listen and pay attention to those metrics on a monthly basis, and don’t just evaporate, because I think it’s super risky. I would say companies that have training programs, which are wonderful, I think that can facilitate these migrations, right?
SaaStr
MAY 15, 2020
Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? Maybe, is it better to take it turn by turn, and how does company culture play into the level and quality of customer success? .
SaaStock
FEBRUARY 14, 2019
He dropped out of Stanford Graduate School of Business and then co-founded LeaseExchange, an online marketplace for equipment leasing. Today he is the man behind Predictable Revenue, the “Outbound Success Company.” In 2017, he co-founded B2B Stack, a software review marketplace that boosts the buying process of B2B tech in Brazil.
SaaStr
NOVEMBER 21, 2020
Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. And there’s a lot of benefit to running a software as a service, in general.
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