SaaStr

NOVEMBER 21, 2020

As for Rob, before founding Salsify, he was the first-ever product manager at Cambridge Semantics and before that was a Senior Product Manager @ Endeca helping grow the company to it’s $Bn exit. How does Rob think about the bundled vs unbundled thesis within SaaS? When is it right for SaaS companies to turn down potential customers?

SaaS Payments 263

SaaS Payments Scale Payment Services Payment Solutions 263

SaaStr

APRIL 18, 2019

And I’ve been building SaaS Companies now for 20 years, so that’s a long time. And my education, I went to MIT to study mechanical engineering, and I think I would have thought I was going to go into the pump business like my father. And as a hobby we have just launched another SaaS company called ThreeKit.

Sales Recruiting 171

Sales Recruiting VP of Engineering Scale SaaS Payments 171

ProfitWell

OCTOBER 1, 2019

While getting everyone on board with culture might feel exhaustive or you might feel like “that” company, it's the down payment for making a strong culture for the long haul. Takeaway: For a culture to be strong, everyone needs to be on board. Chances are that your technology leads were your best engineers.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

SaaStr

MARCH 3, 2020

Irregardless of that, the trajectory of your company is forever changed, right? So you look at companies, Top 10 SaaS companies in history, none of those companies got their first VP of Sales wrong. So I have a process, sort of a checklist. I don’t really consider that to be a super ethical process.

Sales Hiring 157

Sales Hiring Sales Recruiting Scale CTO Hire 157

OpenView Labs

SEPTEMBER 5, 2019

Furthermore, developers and software engineers are often treated as a monolithic group, when in reality there are dozens of disciplines with specific needs. Stripe is a company built by developers, for developers. If traditional sales approaches don’t work with developer audiences – how can companies sell to them?

Underperforming Technical Team 40

Underperforming Technical Team Scale Sales Hiring SaaS Payments 40

SaaStr

OCTOBER 21, 2019

As for Robert, prior to MessageBird, he was co-founder and CEO of Zaypay.com which focused on driving mobile payments into 50+ countries, enabling 1.5bln users to pay for virtual goods through their phones (sold to Mobile Interactive Group (MIG). How did he see his decision-making process change post raise?

Scale 100

Scale Payment Methods SaaS Payments Payment Services 100

CustomerSuccessBox

JULY 19, 2022

Successful SaaS companies grow in two ways: by acquiring new customers and by retaining existing customers (i.e., The most successful businesses create repeatable processes that lead consumers to become advocates. Determine the roles, processes, and tools required to support the customer objectives at each stage.

Customer Success 52

Customer Success SaaS Payments Payment Services Outsourced Development 52

SaaStr

OCTOBER 24, 2019

I’m an entrepreneur-turned-investor, co-founder of an early generation one, SaaS company called Message Labs that we founded in 2000. Exited to Semantic in 2008 and had a good exit for the early SaaS businesses then set up Notion and we focus on SaaS companies, mainly in Series A in the European market.

Payments 103

Payments Payment Features SaaS Payments Underperforming Technical Team 103

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Technology Enables Strategy; Doesn’t Define It. Sales Process Engagement.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

OCTOBER 4, 2019

In Today’s Episode We Discuss: * How did Jeppe make his way into the world of startups and SaaS with his becoming CFO @ Tradeshift? I would say we are more successful in serving larger companies when they’ve either scaled with us, or scaled really fast. So they have fairly simple processes, but they might be many people.

Scale 121

Scale SaaS Payments SMB Sales Hiring 121