SaaStr

NOVEMBER 21, 2020

Tripod was a search engine there, which exited to AltaVista. I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. My account runs my website. You might sell it through Facebook marketplace.

SaaS Payments 263

SaaS Payments Scale Payment Services Payment Solutions 263

SaaStr

APRIL 18, 2019

And my education, I went to MIT to study mechanical engineering, and I think I would have thought I was going to go into the pump business like my father. I sell highly engineered complex pumps and I can’t sell them like a book online.” Dell was selling configural PCs online. I was more of an engineer, MBA.

Sales Recruiting 171

Sales Recruiting VP of Engineering Scale SaaS Payments 171

ProfitWell

OCTOBER 1, 2019

While getting everyone on board with culture might feel exhaustive or you might feel like “that” company, it's the down payment for making a strong culture for the long haul. Takeaway: For a culture to be strong, everyone needs to be on board. Mistake 2) Solving for sameness (culture fit vs. culture add).

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

SaaStr

OCTOBER 21, 2019

The company raised a monster $60M Series A from Accel and Atomico with only one prior investor being Y Combinator. The company raised a monster $60 million series A from Accel and Atomico in 2017 with only one prior investor, being Y Combinator. billion users to pay for virtual goods through their phones.

Scale 100

Scale Payment Methods SaaS Payments Payment Services 100

SaaStr

MARCH 3, 2020

You can come up to me after this and I can give you a list of 10 people, but find somebody that’s been a VP of Sales before successfully in a startup, scaled that to some level of success and make that person sort of an independent arbiter of that process. They don’t have an agenda. You take as long as you need.

Sales Hiring 157

Sales Hiring Sales Recruiting Scale CTO Hire 157

OpenView Labs

SEPTEMBER 5, 2019

Furthermore, developers and software engineers are often treated as a monolithic group, when in reality there are dozens of disciplines with specific needs. Stripe is a company built by developers, for developers. This is simply a bad stereotype and a hangover of outdated selling techniques.

Underperforming Technical Team 40

Underperforming Technical Team Scale Sales Hiring SaaS Payments 40

SmartKarrot

MARCH 8, 2022

An Award-Winning Customer Success Professional, Asha Patel is known for leading teams and delivering strategic plans for improving the customer experience in a company. She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Daphne Lopes.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

CustomerSuccessBox

JULY 19, 2022

There is no clearly defined method for planning, developing, and managing a customer success segmentation strategy. A foolproof onboarding procedure addresses all aspects of: Finance: The payment process, as well as invoicing and billing, should be as simple as possible. Personalization is something that data excels at.

Customer Success 52

Customer Success SaaS Payments Payment Services Outsourced Development 52

SaaStr

DECEMBER 10, 2019

WePay CEO Bill Clerico and COO Tina Hsiao discuss how the company went from launch to acquisition. WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. The day that acquisition closed, we became a 250,000 person company. Bill Clerico : Yeah.

Payment Services 135

Payment Services Merchant Services Payment Solutions Payments 135

SaaStr

OCTOBER 24, 2019

But invoicing happens to be connected to something really, really important, which is payments. So if you get the invoice, you get the payment and that’s a lot more interesting. Here’s the payments and if you sign them within the week you’ll be really happy.” So, I think the burn side, right? ” No.

Payments 103

Payments Payment Features SaaS Payments Underperforming Technical Team 103

Sixteen Ventures

DECEMBER 31, 2019

In fact, it was in 2016 I started referring to it not as Customer Success, but as Customer Success-driven Growth, to bring to the forefront the fact that Customer Success is a growth driver; a growth engine. In 2019 I worked with amazing companies, venture capital firms, and startup accelerators around the world. Customer Acquisition.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

OCTOBER 4, 2019

How does Jesse think about scaling humanity and the personal touch with the scaling of his leadership? We also tap into the more payment ecosystem, and we have ways of earning money there. It’s mostly engineering, I would say. Even our engineering leadership team is remote. Where are the challenges?

Scale 121

Scale SaaS Payments SMB Sales Hiring 121