Sales Enablement, SaaS and Growth

MARCH 23, 2020

MSPOT An MSPOT is a simplified one page strategic plan used by HubSpot, and they have become an integral part of the company’s operating system. MSPOTs are a valuable tool for a number of reasons - they drive alignment and communicate in simple terms what can often be a complex area. Operational efficiency. Brand equity.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

ChurnZero

JUNE 12, 2020

If you replied, “Customer Success Director or above,” you’re not prioritizing your team by spending valuable leadership time on administration when it should be used to build your team’s strategy and remove obstacles in their way. Again, if you replied, “Customer Success Director or above,” you’re not getting the most value from leadership.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

Neil Patel

OCTOBER 24, 2020

Effective Communication Skills. Strong communication skills – oral as well as written – is mandatory for a good consultant. Communication is a two-way street, though. You can also carry out an internal survey or reference feedback. Talk to your past clients and ask them for references. Operations Consultants.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

SmartKarrot

FEBRUARY 21, 2023

Line manage the team, cultivate a positive team culture, hold regular 1-on-1 meetings and team gatherings, and make sure that decisions, plans, and goals are communicated and that problems are promptly fixed. Provide Customer Success Teams with leadership and mentoring to keep them inspired, engaged, and motivated.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

SmartKarrot

DECEMBER 21, 2020

Partner with product and engineering to advise on valuable product feedback and proactively communicate product updates and releases to customers. Identify and implement frameworks and programs that will develop support leadership and support engineering talent to be the best they can be. Communicate product roadmap to customers.

Customer Success 10

Customer Success Scale Leadership SMB 10

SmartKarrot

OCTOBER 27, 2020

Operational efficiency. When these customers refer your product to their friends and acquaintances, it helps in more customer acquisition. Make sure you communicate these goals to them in a clear manner and get their agreement on the same. If there are any gaps then you must communicate it to the customer.

Customer Success 10

Customer Success Scale Traceability Sales Hiring 10

SmartKarrot

AUGUST 5, 2021

The Product Operations team takes responsibility for all aspects of product launch operations by combining their expertise in operations, communications, supply chain, and product management. of product operations professionals belong to companies with more than 10,000 employees, such as Google and Apple.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10