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The ultimate customer support tech stack for 2022

Intercom, Inc.

Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. Future-proofing your support tech stack to meet both business objectives and the needs of modern customers starts with laying the right foundations. Team Inbox.

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4 ways your support team can boost efficiency and do more with less

Intercom, Inc.

Loyal, engaged customers are the lifeblood of your company’s success, providing a steady and reliable revenue stream as well as positive word of mouth for your brand. Integrated tech stacks = improved efficiency. Use automation to make your headcount count for more. Time savings: ????. Cost savings: ????.

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How to Proactively Engage Clients and Automate Your High Touch Service – A Success Story

ChurnZero

MineralTree is a payment platform that helps thousands of business automate their invoice-to-pay process. By cutting out manual tasks and authorizations, the MineralTree platform strea m lines the Accounts Payable (AP) needs of financial professionals around the world. . . Automate Previously Manual Tasks .

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Contentful raises $175M at a $3B valuation from Tiger, the world’s biggest unicorn hunter

The SaaS Garage

as Twilio served the communications market and Stripe the payments space, Contentful wants to handle the world’s digital content. Over the next two years, it intends to double (or a bit more than double) that headcount. Pull out your pencils and come up with your own revenue guesses based on that.

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The 9 best tools for your early-stage startup tech stack

Intercom, Inc.

This is especially important for small teams, where you need to operate at a scale far beyond your headcount (without burning out your team by working around the clock). Ensure the tools you use integrate together. Can it integrate with the tools we use every day? Does it have flexible pricing? The benefits? Questions to ask.

Scale 163
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Everything we’ve learned about scaling sales

Intercom, Inc.

Stripe’s Head of North America Revenue & Growth, Jeanne DeWitt, on driving growth through customer expansion. Our Head of Sales Ops, Jeff Serlin, and our Director of Demand Generation, Brian Kotlyar, on how sales and marketing should work together to build a single revenue plan. Jeanne DeWitt talks driving expansion revenue.

Scale 172
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5 Startup Roles That Help you Grow Faster

SaaSX

When you are growing fast you end up spending a lot of time getting the right people into the roles in the right structure to help efficiency, communication, quality, and results. Here are 5 roles you may not have thought of and how they can help drive immediate revenue & sales efficiency impact. It’s neat and tidy.