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The ultimate customer support tech stack for 2022

Intercom, Inc.

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch.

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4 ways your support team can boost efficiency and do more with less

Intercom, Inc.

Loyal, engaged customers are the lifeblood of your company’s success, providing a steady and reliable revenue stream as well as positive word of mouth for your brand. These are activities such as searching for information, switching between apps, and chasing status updates. “68% Integrated tech stacks = improved efficiency.

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Contentful raises $175M at a $3B valuation from Tiger, the world’s biggest unicorn hunter

The SaaS Garage

Contentful, formerly known as a UI-free content management system (headless CMS), now views itself in a broader light. as Twilio served the communications market and Stripe the payments space, Contentful wants to handle the world’s digital content. In more practical terms, Contentful doesn’t want to help companies build apps.

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Rules to Run Your SaaS Business By

Sales Enablement, SaaS and Growth

I’ve been working within the software as a service (SaaS) industry for more than five years now. During this period I’ve learnt more than I ever thought possible about the SaaS business and my personal growth has accelerated with each passing year. The rule of 40 accounts for both scenarios and everything in between.

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5 Startup Roles That Help you Grow Faster

SaaSX

When you are growing fast you end up spending a lot of time getting the right people into the roles in the right structure to help efficiency, communication, quality, and results. Here are 5 roles you may not have thought of and how they can help drive immediate revenue & sales efficiency impact. It’s neat and tidy.

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Sales and GTM in Uncertain Times with Adnan Chaudhry and Matt Garratt (Video + Transcript)

SaaStr

So we have over 260 portfolio companies globally, it’s all enterprise software, predominantly SaaS. So I think that is somewhat of a good news in this in that SaaS businesses are sticky. And so while the churn I don’t want to minimize it, stable base of revenue should be able to maintain that through the year.

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The Playbook to Building a Customer Reference Program with Talkdesk SVP of Client Services Gillian Heltai (Video + Transcript)

SaaStr

.” Maybe they send out a message on Slack, maybe they send you a text message and they say, “Hey, do we have anyone who in Talkdesk could probably be say like of a certain size, with certain number of integrations, maybe in this regional vicinity or in this country?” What am I going to get? The next is who is going to ask.

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