SmartKarrot

FEBRUARY 15, 2022

As a Senior Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience. Communicate high-level performance statistics to customer business representatives.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19

Totango

APRIL 28, 2021

It is a tangible presence a customer can see and feel in the way you engage with them, respond to them, and present the product. Zoom CEO, Eric Yuan, is so committed to creating a customer-centric culture that he spends up to 70% of his time personally engaging with the video conferencing vendor’s customers.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

Totango

MAY 15, 2019

It is a tangible presence customers can see and feel in the way you engage them, respond to them, and present the product. Zoom CEO, Eric Yuan, is so committed to creating a customer-centric culture that he spends up to 70% of his time personally engaging with the video conferencing vendor’s customers. Prioritize lifetime value.

Customer Lifetime Value 87

Customer Lifetime Value Enterprise Product ROI Customer Success 87

SaaStr

FEBRUARY 7, 2020

Prior to joining the world of venture, Karen was a Senior Director at Apple and before Apple, Karen spent an incredible 9 years at Box as a founding member of the executive team, where she was responsible for defining and leading Box’s Industry GTM strategy. How have we seen them communicate together? How do they work together?

Scale 172

Scale Underperforming Technical Team Investment Sales Hiring 172