article thumbnail

Where to Cultivate Loyalty: Advanced Strategies for Enhancing Customer Engagement and Retention

Blulogix

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Personalized content recommendations, usage tips, and targeted offers can significantly enhance engagement.

article thumbnail

3 Communications Strategies to Use During a Crisis

Totango

Communication during a crisis is about protecting your core asset, your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retune Internal Communication.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What is User Engagement Analysis? Top 9 Metrics to Track

User Pilot

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? We also look at a couple of analytics tools for analyzing user engagement. TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested.

article thumbnail

Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

Now, during this time of economic uncertainty and against a competitive landscape, effective customer engagement is business critical. In addition, many don’t have the strategies, talent, and culture needed to succeed. Discover the top trends transforming customer engagement. And many are striving to provide just that.

article thumbnail

10 Keys to AI Success in 2021

Capitalizing on the incredible potential of AI means having a coherent AI strategy that you can operationalize within your existing processes. AI storytelling in communicating value to your organization. But it’s not always easy for organizations to do. Trusted AI and how vital it is to your AI projects.

article thumbnail

Why customer engagement is the key to business growth in 2022 and beyond

Intercom, Inc.

That is, in order to stay competitive, businesses need to put customers first by creating engaging, personalized customer experiences. But in order to stay successful in this new landscape, businesses need to run with customer engagement in mind. But this is where many companies are struggling. Here’s what you need to know.

Scale 228
article thumbnail

The Rise of LinkedIn as a Core Communications Platform

SaaStr

Certain, far more SaaS unicorn and decacorn CEOs are active on Twitter, and they engage with us on Twitter. But LinkedIn is now bigger than Twitter for us in terms of engagement. Yes, these don’t get the same engagement as a “native” text post. Use it for that, and your strategy may evolve.