FastSpring

APRIL 26, 2022

In the language of SaaS, I churned. And the experience got me thinking: Was immediate removal of paid features the best chance to keep me from churning? When did I officially count as “churned”? Did they count me as churned on the day I canceled? In part one, we cover benchmarks and common churn formulas.

Benchmarks 139

Benchmarks Churn Payments SaaS Payments 139

SaaStr

JULY 13, 2020

My learnings: What Works — That You Might Think Wouldn’t Work: High employee/VP churn. 5+ cofounders can work (I think of that as too many cooks, but now I see it can work). Some of my best investments had zero revenue the first 2 years or even longer. Cofounder conflict. Great CEO But Mediocre CTO.

Technical Cofounder 231

Technical Cofounder Investment New CTO CTO 231

Chargify

APRIL 23, 2019

Establishing relationships with advisors and/or mentors. The “primary risk [during pre-startup] is the failure to design a business plan and strategy that will enable the company to become profitable as it makes sales and earns revenue. After all, that monthly recurring revenue is the engine that makes a SaaS business work.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

ProfitWell

SEPTEMBER 30, 2019

Klaviyo is a growth marketing platform created for online businesses— featuring powerful marketing automation and a revenue-driving email platform. Uber, in comparison, has had monthly churn rates as high at 13%. The Globe nods to Klaviyo as being something like the next HubSpot in "the tumultuous new world of advertising."

Startup 40

Startup Technical Cofounder Sales Recruiting Healthcare 40

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 221

Part-Time VPE Technical Cofounder CTO Hire New CTO 221

SaaStr

AUGUST 20, 2020

But I think early on, it’s just so hard to draw a line that’s accurate, aggressive, and appeases the board and all of the corporate-level revenue targets that you’re trying to exceed. You’ve got to have a technical aptitude and excitement for the product. On the pre-sale side, everyone has a quota.

Sales Hiring 199

Sales Hiring Sales Recruiting Scale Technical Advisors 199

SaaStr

JUNE 28, 2019

Dave Kellogg is a leading technology executive, independent board member, advisor and angel investor. What can founders do to optimize revenue per lead? Jason Lemkin will now walk us through how we should think about kind of revenue optimization on a lead basis. What are the biggest mistakes founders make in this scenario?

Outsourcing Services 117

Outsourcing Services Scale Sales Hiring SMB 117