User Pilot

OCTOBER 22, 2023

Whether in the context of new customer activation, upselling premium features, or reducing churn, strong user engagement is a clear indicator of customers’ ongoing commitment to your product. Of all the tools at your disposal, webinars are particularly effective at accomplishing this goal.

Engagement 94

Engagement SaaS Onboarding Marketplace as a Service 94

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. We are constantly adding innovative new apps to our Customer Journey Marketplace , including our newest Engage Customers SuccessBLOC.

Communication 101

Communication Marketplace as a Service Technical Review Engagement 101

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 177

Software Review Scale Technical Review SaaS 177

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 256

SaaS Payments Scale Payment Services Payment Solutions 256

SaaSOptics

MAY 19, 2022

The answer lies in your product or service’s value proposition. Churn is the percentage rate at which SaaS customers cancel their recurring revenue subscriptions. . If you’re acquiring new customers, only to have them churn a few months later (or less), this might result from a poor customer acquisition strategy.

Acquisition 59

Acquisition Scale Strategy Software Review 59

SaaStr

JUNE 16, 2020

I’m going to first talk about some of the insights that we’ve gotten from serving Salesforce Ventures portfolio companies, both in terms of what they’re seeing in the market and how bookings and churn and things like that are heading, but then also how they’re adjusting to this on their go to market strategies.

Sales Hiring 158

Sales Hiring Scale SaaS Payments Payment Services 158

SaaStr

JUNE 10, 2020

We saw McDonald’s, they started separating their arches and really trying to do public service announcements around social distancing. Could we create a webinar to bring them together? It’s a competitive marketplace. I mean, churn matters right now more than ever and especially in SaaS. And we did that.

Travel 173

Travel Marketing Scale Outsourcing Services 173