User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

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Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

Intercom, Inc.

OCTOBER 5, 2018

Read on to learn how to create a retention messaging strategy that will turn struggling signups into a series of churn-resistant power users. Some amount of customer churn is natural. Defend against churn early. The seeds of churn are planted the moment you acquire a customer. How to understand customer retention.

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Churn Retention Strategy Education 199

CustomerSuccessBox

SEPTEMBER 30, 2021

Webinars are a condensed and easy way to find out more about a topic you like. We’ve gathered some of our favorite customer success webinars. Webinar 1 – How to Onboard Customers Remotely. Join us to discuss onboarding customers remotely on this webinar. Webinar 2 – How to do Churn analysis.

Scale 52

Scale Technical Review AI B2C 52

Chart Mogul

JULY 6, 2023

Churn, SaaS companies should avoid it like the plague. But is the term churn always bad? Say hello to negative churn, churn’s much more friendly sister metric. You won’t avoid negative churn, in fact, you should do everything in your power to achieve it. But is the term churn always bad?

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Benchmarks Churn SaaS Customer Lifetime Value 52

ChurnZero

DECEMBER 1, 2020

Webinars are a quick and easy way to find out more about a topic especially if you don’t know where to start. As we have a large library of on-demand webinar content in our Resources center , we often get asked by customers, which ones are the most popular and must-see to get caught up on. How to Streamline Onboarding to Reduce Churn.

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Software Review Customer Success Onboarding Churn 59

Sales Hacker

AUGUST 18, 2021

Instead, they hold onto problems until they’re ready to churn. On one axis is the likelihood of churn. Put another way: high saturation indicates a low risk of churning. By combining whitespace and churn scores, we can categorize all customers on a 2×2. If you’re lucky, customers tell you when they’re unhappy.

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Churn Outsourced Development Education Systems Review 110

ReSci

MAY 31, 2020

We hosted a webinar earlier this week, and threw an event for local eCommerce executives just last night, right here in Los Angeles. The post Sidetrack churn with Ready to Buy, At Risk, and Churned stages appeared first on ReSci. We've had a busy week here at Retention Science!

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Churn Retention Business Strategy 52

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Scale 52

Scale Benchmarks Leadership B2B 52

Totango

MARCH 3, 2020

A high churn rate can tarnish your enterprise’s otherwise good reputation. The first step to fixing a high churn rate is to learn its causes and how to address them. What Causes a High Churn Rate? It’s not possible to predict every cause of churn, but knowing the main types helps in fighting it.

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Churn Systems Review Retention Technical Review 84

ChurnZero

MAY 31, 2019

Churn Monster #12: Championless. It’s now been a full year since we first launched the churn monster blog series, can you believe it? Over the course of the past year we have featured a new churn monster each month and taken a look at a life-like scenario involving that churn monster (i.e. Upcoming Webinar.

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Churn Customer Success Trends Retention 75

InsightSquared

DECEMBER 20, 2019

This year at InsightSquared, we covered a variety of topics in our webinars, from RevOps process and rep coaching to marketing attribution and pipeline management. Keeping tabs on all this great content is never easy, so we’ve compiled a Best of List with top webinars from our team and partners, to guide you into the new year!

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VP of Engineering Underperforming Technical Team Forecasting B2B 62

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. That means achieving any essence of “growth” requires replacing lost customers faster than the rate at which they churn. Managing churn is much like a constant game of plugging holes in a bucket so that you can eventually have a “rising tide” of water.

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Churn SaaS Payments Payment Methods Payment Solutions 71

SaaStr

FEBRUARY 15, 2021

The first 2 scaled reps you hire that hit plan (some may churn before then) get special training. Add weekly webinars for prospects, invite all of them — and make your scaled team members do them. These webinars will also be great training for the new folks. And the others perform so poorly vs. the 2 that are doing well?

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Scale CTO Hire Sales Hiring New CTO 333

User Pilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Tracking user behavior to identify and address potential churn risks. Learn about secondary onboarding on this free webinar.

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Customer Success Retention Software Review Customer Lifetime Value 74

Intercom, Inc.

JANUARY 18, 2023

In our latest webinar , we’ve shared a three-pronged approach to help you drive retention and reduce churn. To increase retention and reduce churn consistently, you need a system that continuously drives value for your customers across their entire lifecycle. It’s probably fair to say we’re all a bit obsessed with growth.

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Strategy Retention Churn Acquisition 118

User Pilot

MARCH 7, 2024

Other popular user engagement metrics include user activation rate , DAUs/WAUs/MAUs , user stickiness , product usage frequency, NPS, CSAT , customer retention rate , and customer churn rate. Webinars not only educate existing users and keep them engaged but also attract potential customers seeking a solution to their problems.

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SaaStr

MARCH 23, 2020

It can really tough to think through the short-term pressures of churn. SMBs are hurting the most, and the churn will be highest there. Enterprises are churning less, but slowing new purchases way down. You’ll be surprised how many are not just rooting for you, but will do their darndest not to churn.

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Churn Customer Support Enterprise Management 292

User Pilot

NOVEMBER 5, 2023

An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction. Other ways to scale customer success include providing a resource center , offering regular webinars , and regularly collecting customer feedback. Unlock consistent value with webinars.

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Scale Customer Success Scaling SaaS 100

SaaStr

FEBRUARY 28, 2022

This increases the odds a deal closes, and decreases the odds a customer churns. And net negative churn is the secret to truly scaling. Start doing a weekly webinar every week. Their prospects can drive others in the org to the webinar. We call this a webinar. More here. The sales team deserves it.

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Scale Sales Hiring Sales Enterprise 239

User Pilot

DECEMBER 19, 2023

Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn. Reduce churn rate : Account management helps uncover the root cause behind why users leave products. Knowing the cause, it becomes easier for account managers to fix the problem and reduce churn.

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SaaS Payments Management Customer Lifetime Value SaaS 96

Natalia Luneva

JANUARY 13, 2021

This article will answer the main questions that SaaS founders and market ers have about losing SaaS customers, in other words, user churn: What is SaaS churn definition and why lowering it matt ers? How to calculate this metric and what’s the average SaaS churn rate? How can Sa aS companies reduce its churn rate?

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SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

NOVEMBER 29, 2023

Tired of the increasing customer churn rate? Developing strategies to reduce churn and increase customer lifetime value. A retention specialist is a person in charge of designing and implementing customer retention strategies in order to reduce churn , retain existing business, and increase loyalty.

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Retention Customer Lifetime Value Churn Outsourced Development 103

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Takeaway #2: Customer Success needs to be proactive and think of new, unique ways to get ahead of customer contraction and churn. No worries, if you missed the webinar, you can view it on-demand here. . Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

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Payment Methods Payment Solutions Software Review Payment Services 72

Totango

JULY 21, 2020

In situations such as the current COVID-19 pandemic, your CS team can take action to prevent customer churn during the pandemic while also helping to build a sustainable future for both parties once the danger passes. Evaluate and Iterate to Reduce Customer Churn During a Pandemic. A crisis is a time for Customer Success teams.

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Churn SaaS Software Review Communication 64

ChurnZero

MARCH 11, 2020

Churn Reasons: You’re Not Digging Deep Enough. Disappointed, but oddly satisfied, I hung up the phone from a call with a recently-churned customer. However, SaaS companies should also be taking advantage of the opportunity to learn from churned (and renewed) customers using similar techniques.

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ChurnZero

SEPTEMBER 13, 2019

Churn Monster #13: Unlucky Customer. . Well ironically you are in luck, because in honor of this cursed day, we are releasing a new monster in our churn monster series. Let’s take a look at a scenario involving an unlucky churn monster and see what you can do as a Customer Success Manger in this type of situation. .

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Churn Underperforming Technical Team Systems Review Software Review 40

SaaStr

APRIL 26, 2023

Educate Your Customers Who gets frustrated when someone churns from your product because they think it doesn’t do something that it actually can do? Start with a webinar on a landing page and send it out in an email. Live training — Webinars are easiest from a marketing perspective, and you can glean great customer research.

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Scale Strategy Marketing Education 203

ChurnZero

MARCH 15, 2019

Churn Monster #10: Bad Fit Customer . This month we are going to take a look at a churn monster that we’ve all experienced but is different than all the rest, for one very specific reason, that we will get into. Let’s take a look at a scenario involving a bad fit customer and how we should handle this one of a kind churn monster.

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Underperforming Technical Team Churn Software Review Compensation 45

ChurnZero

OCTOBER 19, 2018

Churn Monster #5: Manic Customer. With Halloween approaching there’s all sorts of spooky things around us, which makes it a perfect time for us to talk – churn monsters! These churn monsters take big bites out of your customer base, which can be very scary. This month’s churn monster installment is about a manic customer.

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Churn Compensation Customer Success Retention 49

BrightBack

JUNE 5, 2019

Simply put, you have to know your numbers if you’re going to reduce churn and grow your subscriber base sustainably. We just participated in a webinar about customer retention success. During the webinar, I polled the audience about their churn goals and learned some interesting things about the state of churn ownership.

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Churn Scale Systems Review Leadership 58

User Pilot

JANUARY 29, 2024

An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. Segment your users to provide webinars that offer specific value.

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SaaStr

NOVEMBER 23, 2019

This increases the odds a deal closes, and decreases the odds a customer churns. And net negative churn is the secret to truly scaling. Start doing a weekly webinar every week. Their prospects can drive others in the org to the webinar. We call this a webinar ??. It helps with NPS. More on that here.

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Scale Sales Hiring Sales Investment 223

ChurnZero

NOVEMBER 1, 2019

The Fear of Churn. Here at ChurnZero, we fear churn. And when you fear churn, you fight churn. In honor of Halloween, we asked our own Customer Success team to dig deep into their most frightful memories of customer churn and tell us: Which churn monster do you fear most and why? Will it lead to churn?

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Churn Scale Technical Review Customer Success 40

User Pilot

JULY 31, 2023

Send webinar invitations to educate customers on advanced use cases. Trigger exit surveys to prevent and reduce churn. On the other hand, retention marketing strategies aim to increase customer loyalty , reduce churn , and maximize the lifetime value of each existing customer. so everyone can find what works for them.

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Retention Strategy Marketing SaaS 98

ChurnZero

NOVEMBER 21, 2018

Churn Monster #6: Abandoned Customer. We are now halfway through our Churn Monster blog series and have looked at a lot of common customer churn risks and how you can go about defeating them. Way to go on beating this churn monster! Churn Monster #1 – Disengaged Customer. Churn Monster #2 – Cash-Strapped Customer.

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