User Pilot

JULY 27, 2023

Chief Technical Officer The CTO is responsible for outlining the company’s technological vision, implementing technology strategies, and ensuring that the technological resources are aligned with the company’s business needs. Much of the success here depends on how competent and motivated the CTO and their team is.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

ChurnZero

DECEMBER 9, 2022

Certainly, we call it our CARR (contracted annual recurring revenue) waterfall, so our net retention numbers and how that flows through year over year and quarter over quarter in terms of revenue to churn to logo churn to same source sales. Q: In your career, did you actively seek out coaches, sponsors, and mentors?

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

Sales Hacker

FEBRUARY 18, 2025

And they did a really good job of getting advisors who are not necessarily on their board, but people they go to all the time, who have relationships. Uh, not only as an advisor role, but typically I think you should get the expertise elsewhere, whether it’s full time or part time. What are your thoughts on player coach?

Sales Hiring 91

Sales Hiring CTO Hire Scale VP of Engineering 91

SmartKarrot

OCTOBER 29, 2021

Thanks to their extensive experience coaching and interacting with customers, CS teams have an exclusive perspective as they are on the frontlines of the customer-company relationship. In case the service is poor, or the customer gets a lackluster experience, it results in customer churn. Is our process streamlined or painful?”.

Customer Success 10

Customer Success Part-Time CTO CTO Scale 10

SaaStr

DECEMBER 13, 2019

290: Yousuf Khan is a serial CIO, start-up and VC advisor. Harry Stebbings: And so with that, I’m super excited to welcome Yousuf Khan, serial CIO, startup and VC advisor. And by business technology function I want to define that because sometimes there’s a overlap with the CTO from an engineering side.

Technical Advisors 228

Technical Advisors Scale Technical Review Payment Solutions 228

Sales Hacker

MARCH 11, 2025

That ultimately drove a really sour downturn for us in terms of customer churn in terms of reputational overhang in the market, because we all know that buyers learn about solutions from other buyers. So you had churn, you had growth. In an enterprise software business churn is a lagging indicator, right? Like our CTO did it.

Scale 76

Scale Technical Advisors Sales Hiring Technical Review 76

SaaStr

MARCH 31, 2024

At SaaStr Annual we had a great session with HubSpot Founder & CTO, Dharmesh Shah, and their Chief People Officer, Katie Burke, on building happier employees. But employee churn in the Bay area is epic. As a KPI from this, do you try to drive down employee churn? Who actually knows stuff and does things?” Maintain it?

Part-Time CTO 281

Part-Time CTO CTO Hire CTO Coach CTO 281