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GTM in The Age of AI: The Top 10 Learnings from ICONIQ’s 2025 B2B SaaS Report

SaaStr

This isn’t about sprinkling ChatGPT into your sales process. It’s about fundamental organizational redesign —from pricing models (hybrid consumption/subscription) to team structures (forward-deployed engineers vs traditional CSMs) to investment priorities (94% AI spend increases among high-growth companies).

Scale 194
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Guide To Leveraging AI Tools For Customer Success Managers

User Pilot

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

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Five tips on AI prompt writing (with real world Customer Success examples)

ChurnZero

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. Customer segmentation – Categorize the following customer data responses into [X, Y, Z] buckets.

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Why TestDome Considers FastSpring a Real Partner for Selling Software Online (Plus: Is Using AI Cheating?)

FastSpring

We do less than 1% of our business in Croatia, so it’s not really a big market for us,” added TestDome’s head of customer success and sales Igor Novosel. When we recently had an executive business review meeting with our customer success manager Gareth, your CEO David Nachman was present.” Read how Walls.io

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Five tips on AI prompt writing (with real world Customer Success examples)

ChurnZero

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. Customer segmentation – Categorize the following customer data responses into [X, Y, Z] buckets.

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The Best AI Writing Assistant of 2023 (Top 19 Compared)

User Pilot

Which is the best AI writing assistant available for marketing and customer success teams in 2023? ChatGPT has gained popularity for its versatility in overcoming writer’s block and as a brainstorming tool. ChatGPT AI writing tool. The free plan uses the ChatGPT 3.5 model and doesn’t allow browsing.

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The P9 Guide to Cohort Analysis in SaaS (v0.9)

Point Nine Land

Cohort analysis can also help you determine which types of customers are driving your growth, which marketing channels are bringing in the most valuable users, and which product features are most popular with different customer groups. Both can be used to report on customers, subscriptions, and revenue.