Business Engagement Product ROI Sales 
Totango
JULY 16, 2019
The digital transformation of business has created a customer-centered economy where customers seek short-term commitments and value choice, flexibility, and personalized service. Every time customers engage with you, they should feel understood, valued, and acknowledged. Adoption metrics that reveal how a customer uses the product.
Totango
APRIL 5, 2019
You can position yourself as a customer-centered business and embrace a company-wide ethos of nurturing customer growth, but you still need to know if the product is having a practical, positive impact on a customer’s daily workflow. Adoption Metrics: Measuring the customer’s use of the product. Business Metrics.
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Totango
MAY 23, 2019
When your goal is to grow your customer’s business, upselling becomes a means, not an end. It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells. Proactively engage customers with personalized campaigns. Upsells Happen Every Day. Upsells Happen Every Day.
Totango
JULY 16, 2019
The digital transformation of business has created a customer-centered economy where customers seek short-term commitments and value choice, flexibility, and personalized service. Every time customers engage with you, they should feel understood, valued, and acknowledged. Adoption metrics that reveal how a customer uses the product.
SaaStr
FEBRUARY 7, 2020
Plus, from 2007 until 2013, Karen ran all of Box’s business development, partnership, and strategic alliance activities. Plus from 2007 until 2013, Karen ran all of Box’s business development, partnership and strategic alliance activities. Karen Page: I started my career in sales and marketing.
SmartKarrot
OCTOBER 18, 2021
Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. Collecting referrals from businesses when possible.
SmartKarrot
FEBRUARY 15, 2022
As a Senior Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience. Communicate high-level performance statistics to customer business representatives.
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