Software Platform Consulting

DECEMBER 11, 2022

I love a story about how a company dominated its industry primarily by changing its business model. The Prior Business Model: Ticketron. Ticketron’s business model was to install ticket dispensing kiosks at retail locations in cities. The New Business Model: Ticketmaster. Ironic, huh?).

Business Model 52

Business Model Payment Solutions Payments Business 52

SaaStr

OCTOBER 31, 2023

With nine figures in revenue, Ariel and SaaStr founder and CEO Jason Lemkin talk about all things Navan, rebranding when you have brand equity, building B2B software for people, pricing and business models, and much more. There was a new emphasis on building software for people. Should you push more on GTM?

Payment Solutions 223

Payment Solutions Payments Travel Scale 223

FastSpring

OCTOBER 25, 2023

Q4 sales numbers usually outperform the rest of the year thanks to year-end holidays and their associated shopping cycles — but how much does that trend carry over into software and SaaS sales? We’ve analyzed aggregate sales data to give you insights into just how important Q4 can be for your software, SaaS, or other digital goods business.

SaaS Payments 144

SaaS Payments Payment Solutions Software Review Merchant Services 144

Intercom, Inc.

DECEMBER 31, 2019

As we cross the threshold from one decade to another, it’s natural to look back at the previous 10 years and try to make sense of events. It was in August 2011 that Marc Andreessen coined the famous phrase “ Software is eating the world ” in a Wall Street Journal op-ed.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

User Pilot

OCTOBER 30, 2023

Looking for a good event tracking tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? There are plenty of tools for event tracking on review sites, but they don’t make the choice any easier. TL;DR Event tracking is the monitoring of every interaction made by a user.

Payments 52

Payments Payment Solutions Payment Methods Payment Services 52

Intercom, Inc.

OCTOBER 16, 2019

The SaaS industry is constantly evolving, and for many companies in the space, that means having to evolve their business model. However, that doesn’t necessarily mean a “pivot”, but more often the evolution is a shifting business model as the company scales and the user base grows and changes. Gaining new customers.

Business Model 195

Business Model Scale Pricing Payment Methods 195

Casey Accidental

OCTOBER 27, 2020

This is part three of a three part series on sequencing business models. In part two of our Sequencing Business Models series , we talked about the different types of marketplaces and what needs to be built to be effective in each of them. This post is a collaboration with Gilad Horev. Integration Platforms.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

Baremetrics

OCTOBER 7, 2020

Failed payments are part of running a subscription or SaaS business. It’s normal for credit card payments to get declined. But unless you have dunning management in place, chances are those failed payments are costing you a lot of money. In short, dunning is recovering failed payments from customers.

Payment Services 76

Payment Services Payment Solutions SaaS Payments Payment Methods 76

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. More established professionals and businesses (less students and early-stage startups). That includes: A global focus.

SaaS Payments 133

SaaS Payments Payment Solutions Merchant Services Software Review 133

Chargify

AUGUST 17, 2020

Until recently, only industry titans like Microsoft, Amazon, and Google could successfully and effectively harness continuous, real-time data use statistics to fuel events-based billing models. The latter, of course, was pioneered by Amazon, which launched the billing model based on user events in 2006.

AWS 98

AWS Payment Services SaaS Payments Payments 98

SaaStr

SEPTEMBER 20, 2023

The Macro Impact On Public Cloud Software Over The Past Year Cloud stocks dropped in 2022 in a severe market pullback event that Bessemer Venture Partners call The SaaSacre. GlossGenius is a vertical SaaS and payments company for the beauty and wellness industry. Is your app part of a larger predictable work sequence?

Cloud 250

Cloud Payments Software Review Payment Solutions 250

User Pilot

OCTOBER 24, 2023

To implement a usage-based pricing strategy, you must understand your value metrics, clearly communicate the pricing structure, set usage limits that trigger upgrade prompts, track usage across segments, and update your model as the product evolves. Pre-payment for pay-as-you-go plans could be on a monthly or annual basis.

Pricing 93

Pricing Payment Solutions SaaS Payments Payments 93

OpenView Labs

OCTOBER 11, 2021

Software for developers tends to get lumped into one broad category. Open-source audiences demand high value in exchange for payment, but consistently innovate and provide impressive feedback loops for commercial purposes. These businesses usually move into the applications space. Open-source models.

Payment Solutions 68

Payment Solutions Development Software Payments 68

Casey Accidental

OCTOBER 20, 2020

This is part two of a three part series on sequencing business models. Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. This essay is a collaboration with Gilad Horev.

Marketplace as a Service 52

Marketplace as a Service Business Model SaaS Payments Payments 52

Andreessen Horowitz

APRIL 23, 2024

At a16z’s recent Connect/Fintech event, a16z Partner Alex Immerman sat down for a broad conversation with Immad Akhund , co-founder and CEO of banking startup Mercury , and René Lacerte, founder and CEO of financial services company BILL. Alex: Let’s dive into your business models. It’s a transaction business.

Payments 107

Payments Forecasting Payment Services Payment Solutions 107

Andreessen Horowitz

DECEMBER 12, 2023

In this episode, a16z partner Seema Amble talks with Dimitri Dadiomov, the co-founder and CEO of payment operations platform Modern Treasury, about the challenges of creating a new category, hiring for marketing before you hire for sales, and why developing new features is similar to birding. And that was the origin story.

Payment Solutions 113

Payment Solutions Payment Methods Payment Services Payments 113

User Pilot

OCTOBER 17, 2023

As for customer insight examples, we’ve brought four ways to leverage them to help grow your business: Using welcome surveys to personalize the product experience to match users’ needs and preferences. Leverage event data to perform funnel analysis and identify areas of friction within the conversion process, then fix them.

Payment Methods 81

Payment Methods Payment Solutions SaaS Payments Payment Services 81

User Pilot

OCTOBER 30, 2023

TL;DR User behavior analytics (UBA) is the monitoring, gathering, and analyzing of user actions and data using monitoring systems, allowing you to acquire useful insights into your users’ desires, concerns, and challenges.It Which specific aspects of your website or app frustrate them? You need not set up custom events.

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

Casey Accidental

DECEMBER 11, 2023

Eventbrite initially found this success with a content loop around event creation. What became clear after building this model of how Eventbrite grows is that all of this effort would no longer drive the kind of growth Eventbrite needed to be successful on the public markets. This is what I realized when I joined Eventbrite.

Payments 113

Payments Scale Payment Solutions Technical Review 113

User Pilot

OCTOBER 30, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. The no-code solution focuses on increasing user engagement and driving feature discovery. You need not set up custom events. Also, you can track events retroactively.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

APRIL 29, 2024

The SaaS business model is heavily dependent on sustaining an ongoing customer relationship. A proper SaaS renewal management system tracks user behavior to identify customers at risk of churning. At this stage, your goal is to help the customer justify the payment as they approach the renewal date.

SaaS Payments 77

SaaS Payments Business SaaS Payment Solutions 77

User Pilot

OCTOBER 30, 2023

This helps to understand how different segments act in-app, identify friction and drop-off points, and make data-driven decisions. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. Also, you can track events retroactively. Let’s dive in!

Payments 52

Payments Payment Solutions Payment Services Payment Methods 52

User Pilot

OCTOBER 30, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. The no-code solution focuses on increasing user engagement and driving feature discovery. Each user funnel comprises various events that drive users to a specific goal, such as sign-up or purchase.

Payments 52

Payments SaaS Payments Payment Solutions Payment Services 52

SaaStr

FEBRUARY 19, 2019

The promise at the heart of the SaaS business model has always been that by sacrificing relatively large one-time payments, you’d maximize revenue over the long-term lifetime of the customer. In four letters, the promise of the SaaS model is CLTV (Customer Lifetime Value). So what’s the solution?

Customer Success 142

Customer Success Payment Solutions SaaS Payments Scale 142

User Pilot

NOVEMBER 28, 2023

Appcues is a robust product adoption and user onboarding platform for web and mobile apps. It enables product teams to create, implement, and test personalized in-app onboarding experiences. Product Fruits is a platform designed to help you tackle issues related to software adoption.

Payments 52

Payments Payment Solutions SaaS Payments Software Review 52

User Pilot

NOVEMBER 28, 2023

Appcues is a robust product adoption and user onboarding platform for web and mobile apps. It enables product teams to create, implement, and test personalized in-app onboarding experiences. Product Fruits is a platform designed to help you tackle issues related to software adoption.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Software Review 52

User Pilot

NOVEMBER 28, 2023

Appcues is a robust product adoption and user onboarding platform for web and mobile apps. It enables product teams to create, implement, and test personalized in-app onboarding experiences. Product Fruits is a platform designed to help you tackle issues related to software adoption.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Services 52

User Pilot

OCTOBER 30, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. The no-code solution focuses on increasing user engagement and driving feature discovery. You can access this raw data on your Heap dashboard and label the most relevant events. In-depth analysis on Heap.

SaaS Payments 52

SaaS Payments Payments Payment Services Payment Solutions 52

SaaStr

NOVEMBER 7, 2019

We have a whole range of events organized on our platforms pretty much around the world. Giving anyone the ability to create and organize events seamlessly. We started Eventbrite with mostly a tool for event organizers to be able to sell tickets very quickly. We didn’t come from the even business.

Payments 120

Payments Merchant Services Payment Solutions Payment Services 120

Totango

AUGUST 23, 2022

Touchpoints also include occasions when clients interact with your software app in a SaaS context. Which business functions or departments are involved in the interaction. During the sales process, including sales appointment scheduling, meetings and payment processes. Persuading a customer to try your freemium app.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

Subscription Flow

JANUARY 26, 2024

Secondly, we intend on focusing exclusively on SubscriptionFlow to see how this software in particular can assist you in not only calculating accurate SaaS MRR growth but also in increasing it for the strength of your business. But it is important to realize that the focus is not on isolated incidents.

SaaS Payments 52

SaaS Payments Payments SaaS Payment Features 52

Baremetrics

MARCH 23, 2021

Introduction You want a subscription model for your business that increases revenue and keeps customers. You think about either Stripe , a payment platform, or Recurly , a customer-driven one to handle your billing. Decide on one or both depending on how you see your business and its success. Which do you choose?

Payment Services 69

Payment Services Payment Features Payment Methods Payments 69

The Marketing & Growth Hacking Publication

FEBRUARY 26, 2019

You can create a successful streaming app by modeling the business practices of Netflix, Hulu, DirecTV NOW, YouTube TV, and HBO Now. The video streaming app market has exceeded over ten billion viewing hours. It culminates in an overview of how to you can create a streaming app.

Payment Solutions 40

Payment Solutions Payments Payment Methods Development 40

User Pilot

AUGUST 31, 2023

New customers bring in subscription fees, licensing charges, or usage-based payments, which are the lifeblood of SaaS businesses. Consideration Potential customers have identified their problems and are actively researching various solutions. Book a demo now to learn more. What is customer acquisition?

Acquisition 90

Acquisition SaaS Payments Payment Methods Metrics 90

Baremetrics

SEPTEMBER 5, 2021

Subscription businesses rely on Baremetrics to segment customer attributes Get deep insights into MRR, churn, LTV and more to grow your business. Typically, a lead scoring system is employed within a CRM; leads are scored based on engagement. Try Baremetrics Free. Here are some key differentiators of these lead types.

Payment Solutions 95

Payment Solutions SaaS Payments Payment Services Payment Methods 95

FastSpring

MAY 5, 2020

Appy is a Software as a Service (SaaS) that creates web applications out of Excel spreadsheets. A few years ago we started with a business model relying on selling license keys of our software. In February we shifted to a subscription model with three plans each on a monthly or yearly billing cycle.

Payment Methods 79

Payment Methods Payments Payment Solutions PayPal 79

User Pilot

NOVEMBER 28, 2023

As a benchmark, note that the average CAC in SaaS is $702, although it varies drastically based on the industry and business model. Now, note that you need to count the revenue that’s recurrent, either coming from the value of subscriptions or an agreed monthly payment from a long-term contract. CAC formula.

SaaS Payments 86

SaaS Payments Metrics Customer Lifetime Value Marketing 86