Intercom, Inc.

MAY 13, 2021

These evolving demands from enterprise customers bring with them different skillsets customer success managers need to hone. So how do you create a strong, enterprise-ready team? Since then, you’ve spent over 12 years in post-sales leadership. Finding the right skillset. So, I think it has served me well.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

SaaStr

JANUARY 5, 2023

Founded in 2019, Laika (an enterprise-ready compliance platform) closed a $50MM Series C by the summer of 2022. Eva Pittas (Co-founder and COO at Laika) and Dicken Chaplin (CFO at Laika) discuss the value a well-versed CFO brings to their business as well as a few key lessons they’ve learned along the way. Employee Retention.

Sales Hiring 44

Sales Hiring Acquisition Forecasting Outsourced Development 44

User Pilot

JUNE 10, 2019

But first, an easily digestible definition for those who are new to the concept: Product led growth marketing is the use of the product as the primary driver of acquisition, and it also brings marketing’s involvement into expansion and retention. Typically, this means you’re marketing products with a freemium model or that offer a free trial.

Growth Marketing 138

Growth Marketing Marketing Scale Payment Features 138

SaaStr

MAY 29, 2020

Christine Trodella: We’re very different businesses. Facebook is an ads revenue driven business and this is a very different business model, being a SaaS company within Facebook. I mean, there are a lot of just internal processes and operations, business operations, that we have to build from scratch.

Scale 232

Scale Sales Recruiting Pricing Leadership 232