Clouded Judgement

MARCH 31, 2023

How Will AI Effect Software Business Models? Like many, I’ve been thinking about how AI and foundation models will effect the world of software. In particular - how AI will effect software business models. There are two main topics I’ve been pondering lately: Margins. What do I mean by this?

Cloud 130

Cloud Sales Hiring AI Headcount 130

Valuize Consulting

MAY 4, 2022

Clearly state which one is the best solution for your business and your customers, supported by all the data you have gathered and analyzed, to present a strong business case. Your Finance team may not even be thinking about Net Dollar Retention or be able to create their own forecasts and modeling based on ARR.

Scale 52

Scale Customer Success Scaling Strategy 52

SmartKarrot

DECEMBER 18, 2020

This customer service trend will pick up drastically for the next year. #4 For any business, scaling is the only way towards sustainable growth. But instead of spending money on increased headcount, companies are planning to spend heavily on technology. You never know which customer is more comfortable with which channel.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

This customer service trend will pick up drastically for the next year. #4 For any business, scaling is the only way towards sustainable growth. But instead of spending money on increased headcount, companies are planning to spend heavily on technology. You never know which customer is more comfortable with which channel.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

Andreessen Horowitz

MARCH 21, 2024

On a much smaller scale, we’ve also started to see some leaders deploying their genAI budget against headcount savings, particularly in customer service. One company cited saving ~$6 for each call served by their LLM-powered customer service—for a total of ~90% cost savings—as a reason to increase their investment in genAI eightfold.

Generative AI 145

Generative AI AI Enterprise Artificial Intelligence 145

SaaStr

JUNE 16, 2020

Adnan Chaudhry: And at first, I just want to acknowledge that we’re going to talk about the business models of some of our broader customers, some of the things Salesforce is going through. It’s a business crisis. What’s the impact of that to your business? But this is a public health crisis.

Sales Hiring 156

Sales Hiring Scale SaaS Payments Payment Services 156