Totango

JULY 16, 2019

Track the Right Metrics. By focusing on metrics that closely influence business outcomes , you can better provide value. Key metrics include: Business metrics that demonstrate how product engagement affects revenue. Adoption metrics that reveal how a customer uses the product.

Customer Lifetime Value 68

Customer Lifetime Value Outsourced Development Product ROI Customer Success 68

Totango

JULY 16, 2019

Track the Right Metrics. By focusing on metrics that closely influence business outcomes , you can better provide value. Key metrics include: Business metrics that demonstrate how product engagement affects revenue. Adoption metrics that reveal how a customer uses the product.

Customer Lifetime Value 48

Customer Lifetime Value Outsourced Development Product ROI Customer Success 48

CustomerSuccessBox

NOVEMBER 24, 2021

If they continue to receive value, they’ll continue the relationship with your brand. ROI helps to prove customer value. By showing that the ROI is greater than the amount that was invested. By quantifying how the customer feels and how s/he engages with your product. Thus, they know how the buyer interacts with brands.

Underperforming Technical Team 52

Underperforming Technical Team Social Media Customer Success Branding 52

SaaStr

FEBRUARY 7, 2020

Once you do get in front of them, often people say about the importance of really selling the long term vision of kind of the product roadmap itself, and how that really plays into how they think about the partnership. How true is that versus actually the product today, what it can deliver for them on an ROI basis, on day of implementation?

Scale 171

Scale Underperforming Technical Team Investment Sales Hiring 171