ChurnZero

OCTOBER 30, 2020

So, be sure to check out our entire on-demand library with topics ranging from building Customer Success Operations and remote teams to scaling Customer Success and earning a seat at the table. Mehta raises the fact that there is a pay gap between CSMs and salespeople. In this new world, it’s not just about selling,” says Mehta.

Customer Success 93

Customer Success Technical Review Systems Review Compensation 93

SaaStr

OCTOBER 31, 2019

Maybe by a show of hands, raise your hand if you think there are more than 10 unicorns. The first thing I want to do is actually quickly take you back a little bit to a time before SaaStr. Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period.

Cloud 100

Cloud Scale AWS Machine Learning 100

SaaStr

JULY 24, 2019

We sell contact center software. We are operating and selling mostly against companies that have been around 20, 30 plus years. Final point about Talkdesk is that we started selling about five years ago in the SMB space. The second is low purchase friction. If switching costs are high, that could be another barrier to turn.

Retention 137

Retention VP of Engineering Sales Hiring Scale 137

SaaStr

JANUARY 28, 2020

So, we’ve got three of them here. Aaron’s going to talk about what in a few minutes? Aaron : The playbook for reigniting growth. Jason : All right. So, Aaron and I wrote a book together in 2014 or something. Aaron : 2016. Jason : 2016. We wrote a book together. Right after this session, right? Anthony : CEO relationship with the CMO.

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

SaaStr

APRIL 25, 2019

And John Chambers, you’d read his blog or hear him talk today and he talks about that culture being more important than anything else, and I think that really informed our opinions. We have a call center product for sell and support. So this is questions for Dan about Craig. So both of you will answer, right? Let’s see.

Acquisition 149

Acquisition Technical Review Systems Review AI 149

Intercom, Inc.

NOVEMBER 23, 2022

“He doesn’t regret the decision to sell, but to put it nicely, merging the companies wasn’t exactly a walk in the park” Patrick had no intention of giving up the keys and walking away, so the work didn’t stop after striking the deal. Choosing between bootstrapping and raising money is always a personal choice.

Acquisition 118

Acquisition Payments Payment Methods Scale 118

Sales Hacker

MARCH 2, 2020

The New Solution Selling. The Little Red Book of Selling. Unbreakable Laws of Selling. The New Strategic Selling. Agile Selling. Spin Selling. Insight Selling. Spear Selling. The Psychology of Selling. Buyer-Centered Selling. Integrity Selling for the 21st Century.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141