B2B Customer Lifetime Value Customer Success SaaS Payments 
Totango
AUGUST 23, 2022
B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy.
CustomerSuccessBox
OCTOBER 21, 2021
Customer Success has become a must for every SaaS business with the advent of the subscription economy. But just having a customer success department does not solve issues with your churn rate, customer lifetime value, retention rate, or MRR/ARR. Customer Success is all about delivering value.
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Point Nine Land
JUNE 18, 2023
Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.
User Pilot
FEBRUARY 21, 2023
User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? Here are four steps for building a user adoption strategy: Do customer research and create user personas.
User Pilot
FEBRUARY 21, 2023
User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? Here are four steps for building a user adoption strategy: Do customer research and create user personas.
FastSpring
APRIL 26, 2022
Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). In the language of SaaS, I churned. In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks. Is There an Ideal Churn Rate for SaaS?
Incredo
OCTOBER 31, 2019
Prologue to SaaS upsell Three months ago when you had only 600 subscribers, you chose a pricing plan that allowed you to send emails to a maximum of 2,000 users. Let’s finally find out what’s the difference and focus on the most rewarding SaaS upselling techniques. Customers that stay committed to your company for years!
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