Tom Tunguz

DECEMBER 18, 2019

Look no further than AWS Re:Invent where Amazon announced an entire suite of Machine Learning tools that compete with nearly every player in the ecosystem in every level of the stack. Startups begin to siphon off important but underserved segments of SaaS incumbent's customer bases. True but hard to judge.

Blockchain 153

Blockchain AWS Machine Learning Artificial Intelligence 153

Intercom, Inc.

FEBRUARY 13, 2020

And if you think about AWS, if you think about the rise of cloud data warehousing, that is a big technology change and a big game changer for a lot of companies. Instead of being automated out of his job, he’s now leveraging machine learning to help him do his job better and increasing his value to the company.

Scale 181

Scale Marketing AWS Machine Learning 181

SaaStr

OCTOBER 31, 2019

It was around that time about 12 years ago that Jeff Bezos launched AWS, and some of you may remember that, when he did this, Wall Street analysts were looking at him and saying, “Why would you take what’s already a very unprofitable business and drive it further into the red by investing in this AWS initiative?”

Cloud 101

Cloud Scale AWS Machine Learning 101

Intercom, Inc.

DECEMBER 31, 2019

The wave of SaaS companies that built themselves on the likes of AWS and Azure have reinforced the pre-eminence of cloud computing. And that changes a lot: how we think about marketing, how we think about what our product is and how we think about what customer success actually is…This shift moves us from brand promiscuity to brand loyalty.”.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

Intercom, Inc.

JANUARY 24, 2019

Customer nurturing now starts from the first touch, and AI can help with that. Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. There are plenty of companies that actually have that initial success.

Scale 151

Scale Machine Learning Artificial Intelligence AI 151

Chart Mogul

DECEMBER 6, 2023

Just like machine learning before it disappeared in the background, AI will soon be so ubiquitous that it’s no longer a differentiator. Chatbots and virtual assistants using natural language processing and machine learning will become the norm for things like customer support. In a better way too.”

AI Search 52

AI Search SaaS Generative AI ChatGPT 52

Intercom, Inc.

FEBRUARY 27, 2020

We sat down for a chat with our own Fergal Reid, Principal Machine Learning Engineer, to learn why Answer Bot had to evolve past simply answering questions to focus on solving problems at scale. Fergal Reid: I lead the Machine Learning team at Intercom. I joined Intercom about two and a half years ago.

Machine Learning 23

Machine Learning Artificial Intelligence Scale User Experience 23