Intercom, Inc.
APRIL 19, 2018
Over time I had eight different jobs there and progressed from an engineer, to technical project manager, to technical program manager, to manager, to a manager of managers. You can think of them beginning from very base infrastructural technologies, and in our case we’re betting exclusively on AWS as a cloud vendor.
Baremetrics
DECEMBER 7, 2023
You’ll need Cost of Revenue to calculate your Gross Margin, which in turn you need to calculate Customer Lifetime Value (LTV), Customer Acquisition Cost (CAC) Payback Time and to understand your company’s unit economics in general. You’ll probably want to include Contract Labor – R&D for any product-related contractors you work with.
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Intercom, Inc.
APRIL 22, 2021
That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better.
Mucker Capital
APRIL 6, 2023
If you have a very complicated product–for example you sell AWS or you sell Snowflake–those are infrastructure products. Obviously if you target enterprise customers, you usually have a very large ACV (Annual Contract Value) and the product usually is complex. You need to invest at least a year or even two years.
SaaStr
SEPTEMBER 10, 2021
Investing at a breathtaking pace. And he made an observation to me that I’d been thinking about for a very long time, but didn’t know how to express. In many ways, your Quality of Life will simply be awful. Second, hire the best management team you can as early as you can. 20×7, near as I can tell.
CloudGeometry
JULY 8, 2021
When you treat your cloud provider as a fractional colo. Well-Architected Framework scorecard : One of the great advantages AWS has over other cloud providers is what it learns from the Amazon consumer eCommerce business. See a useful background talk from their CTO Pini Reznik here ). DevOps transformation! Containers!
SaaStr
JUNE 1, 2021
Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. ” We didn’t do any annual contracts.
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