Intercom, Inc.

JULY 24, 2018

If you’ve ever tried hiring, onboarding and training a brand new team, you know how challenging that can be. The size of the Earth itself means that we’re going to be asleep while the rest of the company comes together for gatherings like company all hands. We felt like we were growing something from scratch.

Sales Hiring 149

Sales Hiring Company Culture Scale Customer Support 149

Intercom, Inc.

APRIL 19, 2018

I started at Amazon before they had Amazon Web Services (AWS) so I was lucky enough to see AWS born out of the guts of all of the great operations work done for the amazon.com retail website. You can think of them beginning from very base infrastructural technologies, and in our case we’re betting exclusively on AWS as a cloud vendor.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Upscope

JUNE 9, 2021

Working as a apple tech was awful but for the rude customers I would put on hold while I went outside to chat with co workers or grab something from the vending machine. I don't have a thick skin, which probably made it about 15 times worse, but I still can't think about it without having awful flashbacks. Why not an onboarding flow?

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

SaaStr

MAY 15, 2020

Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? Maybe, is it better to take it turn by turn, and how does company culture play into the level and quality of customer success? .

Sales Hiring 205

Sales Hiring Scale Technical Review Outsourcing Services 205

SaaStr

MARCH 31, 2024

” “I hated Katie at that company meeting, it was awful.” ” That all goes to our entire company on the Wiki, so you can download that file, you can read it yourself, you can look through it, you can actually raise on our company Wiki a disagreement about it. ” “Our benefits are terrible.”

Part-Time CTO 274

Part-Time CTO CTO Hire CTO Coach CTO 274

SaaStr

OCTOBER 25, 2019

So what we think a lot about internally is how do we create the necessary scaffolding to onboard different kinds of users when their use cases are all completely different. Harry Stebbings: In terms of unlocking the potential, you said about the onboarding process there. I’m always fascinated by onboarding processes.

Sales Hiring 114

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 114