Intercom, Inc.

APRIL 19, 2018

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

MAY 15, 2020

Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? Where do most teams go wrong in implementing the role out of their CS strategy? Is there a customer success playbook that I have to develop?

Sales Hiring 200

Sales Hiring Scale Technical Review Outsourcing Services 200

Upscope

JUNE 9, 2021

A couple of them our team did. Working as a apple tech was awful but for the rude customers I would put on hold while I went outside to chat with co workers or grab something from the vending machine. Managing primarily by metrics would be a sad way to build a company and work with other people. What can we learn from this?

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

SaaStr

OCTOBER 25, 2019

Before Assist, Liat spent 6 years at Twitter where she first hand saw their hyper-growth, managing a team of 40 across New York and SF and also Liat achieved 102% to quota on average every year. Liat Bycel: Yeah, I think that career development conversation should be an ongoing conversation. Harry Stebbings: Totally.

Sales Hiring 107

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 107