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David Barrett, CEO of Expensify: Good Intentions, Bad Advice: How to Keep Your Board Aligned with Your Vision (Video + Transcript)

SaaStr

It’s a brutal, awful slog in the start. I would say, it’s always good to call out just how awful it is to be a founder, to be an entrepreneur, because that is a unique perspective that you bring to the board room that no one else shares. They’re a very important part of the team. Is that about the…?

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How to Retain Employees For 10+ Years with Alf Ruppert

FastSpring

And for the past 17 years, Alf has grown the company without any external funding and maintained a strong employee retention rate. And the problem was, I have no clue in software development. So I found a developer made a deal with him and say I will sell it and you will participate if you trust me. So I just had this idea.

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The Top 5 Questions Every CEO Wrestles With – Lessons From Host Analytics (Video + Transcript)

SaaStr

Do I have the right team? And also because some people are good at different phases of the company. And just because someone was a right member of the team last year doesn’t mean they’re a right member of the team next year. So second question, do I have the right team? CEO is a funny job, right?

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The Art of Ensuring Customer Success During Mergers and Acquisitions

SmartKarrot

It is crucial to start by getting to know your new customer success team. Before taking action to prevent departures, you must meet with each team member and quickly assess the likelihood that they would leave and the potential harm that would result if they do. Have a consistent compensation model for customer success teams.