AWS Communication Customer Success Underperforming Technical Team 
ChurnZero
AUGUST 11, 2020
Just like in the first wave, your customers’ lives will be turned upside down once the next wave hits. As customers struggle to adjust and manage, they’ll want to know their troubles are being heard by the businesses they interact with. Customer Success teams are in a unique position to listen to their customers’ challenges.
SaaStr
JANUARY 28, 2020
Anthony : I’ll add more too and this sounds like a sponsored answer, but customer success becomes even more important as we sort of think about where growth is coming from. Obviously, marketing and investments are expensive and we know the cost to keep a customer is obviously a lot less. I mean, literally. Aaron : No.
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SaaStr
SEPTEMBER 12, 2019
Thought I wanted to be an engineer, quickly realized I actually prefer the customer facing side of the startup world. Twilio, for anyone who doesn’t know, is a voice and SMS API for communications. Your sales team becomes more efficient, your customer success team becomes efficient, your customers like you more.
SaaStr
OCTOBER 15, 2019
Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.
SmartKarrot
JUNE 30, 2022
Customer success is one aspect of corporate SaaS mergers and acquisitions that is sometimes overlooked. Organizations are guilty of putting it on the back burner even though it is one of the most crucial factors in success. Maintaining the focus on customer success throughout the mergers and acquisitions process is difficult.
OpenView Labs
JANUARY 29, 2020
Freemium Model for SaaS – The Good, The Bad, and The In-between. The basic premise that the freemium business model operates on is this: Several hundred thousands of users sign up for the freemium plan, and then a good cohort of them will convert into paying customers. How These Freemium SaaS Companies Are Redefining Customer Success.
User Pilot
APRIL 21, 2023
The aim of product analysis is to better understand its strengths and weaknesses, to evaluate how effective it is at satisfying user needs , and to identify areas for improvement. Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues.
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