SaaStr

APRIL 30, 2022

Or maybe ARR, depending on your model. It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. One is your churn. SaaS businesses have churn. Churn, think we’re all familiar with what churn is.

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Outseta

JANUARY 20, 2020

In this post I’m going to share the most important lessons about growing a SaaS business that I learned at Buildium—collectively, these things had an awful lot to do with the company being valued so highly. This required no additional addressable market and also helped to drive down Buildium’s churn rate.

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ProfitWell

NOVEMBER 5, 2019

For subscription companies, it’s tempting to resort to questionable subscription renewal tactics like these to keep customers around for as long as possible, since churn can be so disastrous to your bottom line. The key feature separating subscription businesses from their more standard counterparts is the recurring nature of payments.

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Payment Features Subscription Payment Methods Merchant Services 49

SaaStr

APRIL 24, 2020

John Mellor: But then probably the biggest transition was watching Adobe transition into the subscription business model with its Creative Cloud product as it’s known today. ” Clearly, Wall Street and the Adobe team knew the benefit of a subscription business model and the transition into SaaS.

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OpenView Labs

JUNE 25, 2019

Keep in mind, the MRR figure used in this calculation should include net new MRR which in a given period is equal to MRR from new customers plus expansion MRR from existing customers less churn MRR from lost or downgraded customers. For example, perhaps your CAC payback is worse than peer benchmarks but your retention is best-in-class.

Scale 40

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ProfitWell

SEPTEMBER 25, 2019

One of the most famous lines from Citizen Kane is, “It's no trick to make an awful lot of money, if that's all you want is to do is make a lot of money.” That’s never been truer for software businesses in particular than in the past 10-15 years, with the internet stimulating an explosion in the number of viable revenue models.

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Payments Revenue Payment Methods SaaS Payments 40

SaaStr

JULY 10, 2020

The second is really the how to think about your crew, really, how to take care of your crew, how to up-level your crew, how to invest in them, how to listen and engage them, and then also how to think about your extended crew. ” And invest your team’s time and energy to say, “Hey, if this, then that.

Scale 199

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