Intercom, Inc.

JULY 24, 2018

I joined intercom remotely two years ago as the first person in Sydney, and since then we have scaled the APAC team (lovingly referred to as the APAC Alliance) to almost 20 people across 4 countries. Due to our rapid growth, we needed to scale the team remotely before opening an office.

Sales Hiring 149

Sales Hiring Company Culture Scale Customer Support 149

SaaStr

JANUARY 28, 2020

There’s none of the brands that you’ve seen get to an IPO or continue on to a Fortune 500 company that is not making some significant investments there. And I remember being at that Dreamforce in 2009, which was awful. So on a scale of one to 10, what type of feedback do you want? Any thoughts?

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

Upscope

JUNE 9, 2021

Working as a apple tech was awful but for the rude customers I would put on hold while I went outside to chat with co workers or grab something from the vending machine. I don't have a thick skin, which probably made it about 15 times worse, but I still can't think about it without having awful flashbacks. What about brand?

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

SaaStr

MAY 23, 2019

Notwithstanding that real value, there’s also big brand value in the VCs you pick. So that’s the one scale is saying, “Big distraction, we can’t do this every year. When you’re building your company culture, in my opinion? Say three to six months? Talk about the vision.

Sales Hiring 117

Sales Hiring Underperforming Technical Team Scale Startup 117

SmartKarrot

JUNE 30, 2022

Losing employees while following a merger and acquisition is normal, whether because of cost-cutting, economies of scale, or the chance to forge a new direction elsewhere. In your automated email interactions with customers, explain what they need to know and how it affects their relationship with your brand. Read on to know.

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

SaaStr

MAY 15, 2020

Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? Maybe, is it better to take it turn by turn, and how does company culture play into the level and quality of customer success? .

Sales Hiring 195

Sales Hiring Scale Technical Review Outsourcing Services 195

SaaStr

AUGUST 22, 2020

And so, when thinking about yesterday’s workplace, which is really important to touch on before we get into the future workplace, you have built workplaces for some of the most iconic brands in the world; Pinterest, Zynga, Tesla, what has been your experience? What have you learned from building yesterday’s workplace?

Sales Recruiting 147

Sales Recruiting Cloud CTO Hire Scale 147