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Hello Sydney – a giant leap for Intercom’s remote APAC team

Intercom, Inc.

If you’ve ever tried hiring, onboarding and training a brand new team, you know how challenging that can be. The size of the Earth itself means that we’re going to be asleep while the rest of the company comes together for gatherings like company all hands. We felt like we were growing something from scratch.

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Q&A with Maria Pergolino, Anthony Kennada, Aaron Ross and Jason Lemkin (Video + Transcript)

SaaStr

There’s none of the brands that you’ve seen get to an IPO or continue on to a Fortune 500 company that is not making some significant investments there. And I remember being at that Dreamforce in 2009, which was awful. ” I’m like, that sounds awful. Any thoughts? I mean, literally. Look for lies.

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To Manage a Call Center Efficiently see what Employees Really Think

Upscope

Working as a apple tech was awful but for the rude customers I would put on hold while I went outside to chat with co workers or grab something from the vending machine. I don't have a thick skin, which probably made it about 15 times worse, but I still can't think about it without having awful flashbacks. What about brand?

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The Art of Ensuring Customer Success During Mergers and Acquisitions

SmartKarrot

Companies frequently wait too long to implement new organizational structures and leadership, resulting in skilled executives leaving for better opportunities and customers switching to a rival brand. Choosing what to do with the combined company culture is one of the largest issues of most acquisitions or mergers.

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The Top 5 Questions Every CEO Wrestles With – Lessons From Host Analytics (Video + Transcript)

SaaStr

Notwithstanding that real value, there’s also big brand value in the VCs you pick. When you’re building your company culture, in my opinion? ” And, of course, I mean look at all the stuff they’ve done since: AWS, Mechanical Turk, the fulfillment model. Talk about the vision.

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SaaStr Podcasts for the Week with Tidelift and Cloudflare

SaaStr

Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? Maybe, is it better to take it turn by turn, and how does company culture play into the level and quality of customer success? .

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SaaStr Podcasts for the Week with Justin Bedecarre, Jen Nguyen, Jason Lemkin, and Aaron Levie

SaaStr

And so, when thinking about yesterday’s workplace, which is really important to touch on before we get into the future workplace, you have built workplaces for some of the most iconic brands in the world; Pinterest, Zynga, Tesla, what has been your experience? Is AWS in the lead? It’s selling to big brands, big names.