Writing coach Leslie O’Flahavan on the dos and don’ts of customer messaging
Intercom, Inc.
NOVEMBER 17, 2021
Acknowledge what the customer is saying and be as personal and specific as you can. Liam: So, you are the absolute perfect person to talk to then about effective customer messaging and engagement. It’s an error and maybe has cost me double payment. Use plain language. You must acknowledge that. Email’s getting dusty.
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