SaaStr

MAY 2, 2025

One standout example is Singapore Airlines, whose CEO is building an agentic layer over the entire airline. When asked about reports of 30% headcount reductions in many contact centers within just one year due to AI replacing human headcount, Benioff confirmed he’s exploring similar efficiencies at Salesforce.

AI 240

AI Enterprise Scale Airlines 240

BetterCloud

NOVEMBER 1, 2017

Headcount and person-hours necessary for development and support is often a total guess unless you’re working in an organization that has done this sort of work before,” writes Blair Reeves, Product Principal at SAS Software. How else could they be innovating and adding value to the business? What’s the opportunity cost?

VP of Engineering 45

VP of Engineering Underperforming Technical Team Outsourced Development Airlines 45

SaaStr

JUNE 10, 2020

We’re going through layoffs and furloughs, recession planning and for me as the CMO, facing really massive cuts to marketing budgets and headcount. Our suppliers came in, our airlines and hotels came in and started contributing content. We’re looking at everything we do from software to people. Our workforce is remote.

Travel 227

Travel Scale Marketing Outsourcing Services 227

Intercom, Inc.

JUNE 3, 2021

It may take a bit of a leap of faith to invest in a differentiation strategy that won’t immediately translate into ROI, especially in a pandemic, but you can’t sacrifice innovation and sustainability for short-term revenue. ” I think the “Sure thing boss, give me more headcount” is obvious. We could charge X.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228