BetterCloud

NOVEMBER 1, 2017

Headcount and person-hours necessary for development and support is often a total guess unless you’re working in an organization that has done this sort of work before,” writes Blair Reeves, Product Principal at SAS Software. Generally speaking, retailers, airlines, banks and other non-software firms are not.

VP of Engineering 45

VP of Engineering Underperforming Technical Team Outsourced Development Airlines 45

SaaStr

JUNE 10, 2020

We’re going through layoffs and furloughs, recession planning and for me as the CMO, facing really massive cuts to marketing budgets and headcount. Our suppliers came in, our airlines and hotels came in and started contributing content. We’re looking at everything we do from software to people. Our workforce is remote.

Travel 232

Travel Scale Marketing Outsourcing Services 232

SaaStr

MAY 2, 2025

One standout example is Singapore Airlines, whose CEO is building an agentic layer over the entire airline. When asked about reports of 30% headcount reductions in many contact centers within just one year due to AI replacing human headcount, Benioff confirmed he’s exploring similar efficiencies at Salesforce.

AI 243

AI Enterprise Scale Airlines 243

Intercom, Inc.

JUNE 3, 2021

” I think the “Sure thing boss, give me more headcount” is obvious. Whereas if things are going well and you’re beating your targets and you can continue to invest in sustainable headcount growth next year, then I think there’s more opportunity to bet on something that will take place tomorrow.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228