Acquisition, Headcount, Operational efficiency. and Retention

What It’s Like Running a Profitable $400M Public SaaS Company with Vimeo CEO Adam Gross

SaaStr

MARCH 15, 2024

Customer acquisition. One thing about moving away from paid acquisition to higher quality revenue is it requires a re-emphasis and reinvestment into free. If you try to mine too aggressively from free until they’re paid and before you have that engagement, you will pay for it on the other side with quality and retention.

AI Search

AI Search SaaS Advertising Sales Hiring

Insights from Typeform: Leveraging Customer Success to Scale Your Business

OpenView Labs

MARCH 10, 2019

Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. Focusing on Customer Success from the very early days of Typeform has been instrumental in improving both retention and acquisition, and has played an important role in our overall achievements. The challenge was retention.

Scale

Scale Customer Success Scaling Sales Hiring

SaaS Brief

What It’s Like Running a Profitable $400M Public SaaS Company with Vimeo CEO Adam Gross

Insights from Typeform: Leveraging Customer Success to Scale Your Business

Webinars

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